BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the Cloud app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal and  here’s how to access the BT Cloud Voice Express app. order confirmation emails will specify ...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

Cloud Voice / SIP Trunk: Problems with CLI when call diversion is enabled

Hello All,We have BT WHC Sip Trunks connected to a PBX Phone System. We have an external diversion from the PBX Phone system to a mobile, but the CLI of the initial caller is not being passed through. The same settings on the PBX work with another SI...

BT One Phone

Are BT One Phone closing there service down. March 2026?

BT Cloud Phone Ongoing Issues

We are a business and have around 9 BT Cloud Phones on our site. Everything has been OK for 18 months and all of a sudden, the phones are failing - and at the same time. Not all of them, but we currently have 4 of the phones not working. Nothing h...

Resolved! Cisco ATA 191 or 192

If I buy a Cisco ATA 191 or 192 via https://www.businessdirect.bt.com/ Will it come set up with Zero Touch Provisioning and work with Cloud Voice Express out of the box (following setup on the Cloud Voice portal)?

Calls not transferring to hunt group when no answer

Our receptionist is off on holidays and when callers select option 2 on our switchboard, it's not being transferred to other users under the overflow (006). We're missing lots of calls and business due to this. It was working and we haven't changed a...

IP Address Change for Broadband for Phone System

Please note I am not technically minded at all.We have a BT cloud voice phone system with Avaya phones, we had to take BT broadband to run the phone system (it has a specific IP address the system needs to work)?! We also have full fibre broadband wi...

Cloud Voice porting old numbers circle

We've just switched to CV at our small business, put in all the new phones ready for porting day when our old numbers from the SIP system would be transferred over Several days later and about 20 phones calls and no porting has happened. All that hap...

Fraud

I opened a bt account in my name only in 2005My number has been fraudulently used by my ex business partner, there is no partnership agreement which legally binds both our names into a partnership.The business ceased trading 1 year agoYet my ex busi...

BT CloudVoice - handset Phonebook connect error

Our Yealink W73H handsets intermittently show "connect error" when trying to access the phonebook.How can we resolve this please?

Quality of DECT v Powerline

I have a Yealink W56P DECT phone and I have an powerline adapter with ethernet port in my office. So my question is, connect the phone base station to that ethernet port (i.e. using powerline to the router) or connect the base station directly to th...

Forum Posts