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Support for systems like Avaya IP Office, BT Quantum, BT Cloud Voice and BT Cloud Phone.
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Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

BethM by • Administrator
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Hosted Voice and Broadband Voice migration

Hi All,   If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following  numbers where...

markp by • Grand Guru
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BT Local Business Home Counties

I was contacted recently by BT Local Business (Bedford) Home Counties as regards upgrade to digital line at my home and office. I understood from Adam Sayers at BT Local Business that the upgrade was required due to the existing analogue lines been d...

Old Phines ?

We have a new set of phones so the old two base stations and three handsets are surplus to requirements.Seems somewhat wasteful to put them in the bin,  what do folks do with their old gear ?

Diverting calls - Cloud Voice Express

Our vet practice recently moved from a regular BT phone line to a Cloud Voice Express line. We have 1 telephone number, 3 Yealink handsets, and the BT Cloud Voice Express App on the vet's mobile phone. Today  I contacted both BT webchat and by teleph...

RCVet by • Member
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Cloud Voice Express Limitations questions

We have CVE with 1 line and 3 Yealink handsets. May I ask a few questions to confirm the business had chosen the right product please:1) CVE can only handle a single call incoming/outgoing at a time?2) Is CVE only a single-line solution? what if we a...

BT Cloud voice

We have just now moved from BT Cloud Phone to BT Cloud Voice.  We are paying £6 a month more for the same service.  Our BT transfer manager says this is wrong that we should be paying less ?  Ha anyone made the same move and are you paying more or le...

Disappointed with BT Cloud Express

I have a small business running with BT Cloud Express, now I have bought Yealink T57W and trying to provision them but the support said I can't add these phones as you haven't bought them from us. The reason I didn't buy from BT they don't have the l...

muj by • Member
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Help, new system how to add contacts

Just plugged in 2 x T46u and a W79p phones.  I can not figure out how to add contacts, this is my first digital setup.If I press Directory on the phone it just says "can not download PLCM phonebook".  ThanksWayne. 

waiting list

I've a restaurant  and i resaved  a lot of calls  so a i nees a waiting list  cloud u plz sen the all offerts about that  

Ahmad by • Member
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HUB3 will not link to Advanced Digital home phone

I've tried with two different handsets,1- Press WPS button on Hub, blue light flashes, and flashes and flashes, phone eventually says "connection failed".I have 3 of the Cisco desktop phones which work fine with the Hub.Any suggestions?

CANUK63 by • Member
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