BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the Cloud app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal and  here’s how to access the BT Cloud Voice Express app. order confirmation emails will specify ...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

Bell systems BT1 door intercom issue

Hello there.Our business has very recently changed from BT analogue to voice cloud express, which we are very happy with. Unfortunately part of our previous set-up included a Bell systems BT1 door intercom, which essentially plugged in to the old a...

Default login details for Yealink W73H basestation

Finally got changed over to SOGEA and Cloud Voice after 9 months of faff - it's working OK but I would like to see what is available to customise. I have read that music can be added for people on-hold/being transferred which is better than the empt...

PORTING PHONE NUMBER

Hi I am looking at switching from Daisey back to BT with digital phone and fibre broadband.Having contacted sales we got to the point of setting a switch date and setting up direct debit and the sales man after a few minutes on hold informed me that...

Setting up temporary voicemail message

Hi, I have 5 phones at my business - I don't need them to work independently for users....just need them to do all the same thing.I am trying to work out how to set up a temporary personalised 'out of office' message on days when we might be closed e...

Cloud Voice handset: only rings once

Cloud Voice handset: only rings once before it goes to answerphone.

Sharing contacts between Yealink phones

Hi I am trying to link contacts between the Yealink phone (there are 5 users). I've tried using the business portal to set up 'group contacts' and adding contacts but this doesn't seem to link to the phones. I've turned on 'phone services' features f...

Sent Yealink phones but no Business Smart hub - analogue phone line turned off

Excuse me if I am rambling like a lunatic but I do feel like I am losing my mind. I can't believe how incompetent BT is. If it was up to me we would switch to another provider but my boss thinks it would be too much hassle... We have agreed to a S...

Selling our old BT Polycom VVX601 phones

Hi, we have some phones that are no longer used, they are BT Polycom VVX601 - I would like to know if these need to be unlocked before selling and if they will work for the new owner. Apparently BT lock the firmware to only sync with BT servers - is...

Resolved! No Answerphone on Yealink W73H

So BT have made me have one of these Yealink W73H phones and go over to this Cloud Voice system - thus making redundant my 5 handset and answerphone DECT system (has anyone considered the environmental impact of dumping all the phone that no longer w...

Where do I order more phone handsets from

I've just had cloud voice installed and have been sent just one of these Mickey Mouse - Toy - Yealink phones W73H model. Considering the change to this rotten internet phone system was forced on my by BT - the old PSTN phone worked fine and I previo...

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