BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

Worst ever customer service

This is long winded but we need help very urgently. This is the email text that I sent to customer services and as of today I have still no reply.28/11/4As a Funeral Directors we need our phone line for our customers to be able to contact us in their...

Cannot download PLCM Phonebook on Yealink Phones

We've installed new Yealink phones SIP-T46U models, when we try to access the directory it states 'cannot download PLCM phonebook'?I've added contacts on the self service portal but these are not synching up to the phones under the directory, any hel...

BT One phone

We have had this system for over two years and its never worked correctly - as one previous complainant stated "its not fit for purpose". We have complained many times and spent many wasted hours on the phone with no success and no solution. Accordin...

Resolved! Restricted Number

We have a number we now must call to our fire company to get our fire system put into test mode so the weekly fire checks can be done but staff are unable to call this number on the new phones as it comes up as restricted number. How can I add a phon...

Mis selling

I was called by the sales team in June this year & told I needed to upgrade to digital for my business, if I didn’t do it within 3 months I would lose my number,a number we had for over 20 years, I was told it was very easy, just get the new phone pl...

How to access Cloud Phone contacts from Yealink handset (W60B base)?

Only options on handset are 'Local Directory' and LDAP. Local directory is fine but there is no integration with Cloud Phone Contacts. LDAP appears to be configured in base web UI but is not linked to Cloud Phone contacts database. Any help appreci...

Termination of contract thoughts

Good afternoon, I'm assuming this to be some form of BT therapy forum. A gathering point for the many affected by their incompetence and rank bad service? If so, we've earned our spurs. We're contracted to BT One Phone up to 2026 and have finally cra...

Digital switchover nightmare

Hello Folks,I posted in July outlining the issues we have had since Feb 24 regarding digital switchover and contract renewal etc. Very very very long story short -no landline for over 8 months for a small limited company, BT unable to port our existi...

One call fault

HiWe got new one call sim cards that were activated in may.since then,about 25-30% of our incoming calls drop when answered. I have called customer support many times either get told it will be looked at & somebody will get back to me(never happened ...

Im so despirate to rid us of BT one Phone. All phones are down, £1000.00 bill!

Help BT PLEASEWe have no phone system working apart from the main handset. I just need the PAC codes so I can get a proper phone again. I have no idea what calls we are missing from our clients. I need help today, just PAC codes will do.

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