Phone system
Support for systems like Avaya IP Office, BT Quantum, BT Cloud Voice and BT Cloud Phone.
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Frequently asked questions - Phone systems

How do I log into the Cloud app?  Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal and  here’s how to access the BT Cloud Voice Express app. order confirmation emails will specify ...

BethM by Administrator
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Hosted Voice and Broadband Voice migration

Hi All,   If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following  numbers where...

markp by Grand Guru
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BT Versatility: Auto Attendant and greetings

The BT Versatility phone system is no longer supported by BT Business. Support ended on 30 September 2025, and we won't update this page if anything changes with the product.  If you're looking for a replacement system, check out our full range of cl...

BethM by Administrator
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BT Versatility: incoming calls and ringing problems

The BT Versatility phone system is no longer supported by BT Business. Support ended on 30 September 2025, and we won't update this page if anything changes with the product.  If you're looking for a replacement system, check out our full range of cl...

BethM by Administrator
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BT Versatility: voicemail

The BT Versatility phone system is no longer supported by BT Business. Support ended on 30 September 2025, and we won't update this page if anything changes with the product.  If you're looking for a replacement system, check out our full range of cl...

BethM by Administrator
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  • 0 replies
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BT Versatility: system programming

The BT Versatility phone system is no longer supported by BT Business. Support ended on 30 September 2025, and we won't update this page if anything changes with the product.  If you're looking for a replacement system, check out our full range of cl...

BethM by Administrator
  • 24 Views
  • 0 replies
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Cannot log on the cloud portal!

Hi Logging onto the Cloud portal is becoming very problematic and frustrating. I either get 'bad request' or 'this page isn't loading' errors.  I've tried opening the portal on different windows, different web browsers, incognito, cleared caches.I've...

Phones

I have a yealink phone system and 1 extra wireless phone and the charger for wireless phone has broken in prices so can't be fixed , but I cant find anything to order new one please help

No business phones for 7 days and counting...

We're a small garage that rely almost entirely on our phone line for bookings. Seven days ago, BT disconnected our analogue phone line as part of the switch over, and we still have no phone service. We're losing a significant amount of custom and inc...

BT ATA191 configuration for bell BT1

So. I've had no response to my request regarding  assistance getting my AT191 working with my Bell Systems BT1 door intercom. Is there a direct way of communicating with the technical department? I have tried BT's so-called AI system  with no success...

heeleyc by Member
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PSTN to Digital solution confusion

Good morningOur current set up with XLN Telecom on the PSTN network means that we have one main number, but 2 lines. Therefore when one line is in use, the 2nd line rings/can be used for outbound calls. There are no separate phone ports for each, as ...

Resolved! Bell systems BT1 door intercom issue

Hello there.Our business has very recently changed from BT analogue to voice cloud express, which we are  very happy with.  Unfortunately part of our previous set-up included a Bell systems BT1 door intercom, which essentially plugged in to the old a...

heeleyc by Member
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