BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

BT One Phone -not working

We have had BT One Phone for just over a year. This is the worst phone system ever. Customer service is appalling. Our phone system went down at 8:40 on 21st August 2024 and is still not working. We have had a main line calls diverted to a mobile num...

BT Phone Port to Network

I live in a new build house (about 4 months old) in the UK. Under the stairs is a phone port. Behind it are 3 cables coming out the wall, wired into this phone faceplate. I have another in the office, lounge and by the looks of it somewhere else in t...

Resolved! Cloud Voice Express Phonebook

I have just switched over to cloud voice express and successfully registered the hand sets. In my account (on line) there is a contact list facility. What does the sync button actually do? Currently it restarts the sync facility and claims to be doin...

BT One Phone

We have a BT One Phone where we are unable to get any sensible support and have wasted hours on calls.NO one can find our account manager ( Mr M Wali)!In my last call I implored the lady (who I assume was overseas, as she said she didn't have access ...

Cisco ATA login details

Does anyone know whether BT change/set the username and password for the ATA adapters when they commission them remotely? We have a unit which was bought on eBay and setup/commissioned by BT but won't accept the default login details. If I did change...

Importing contacts to Yealink phone

How do I import Voice Cloud contacts to the Yealink phone?

Why can we not raise a complaint

Signed for business BT Cloudvoice in Nov 2023.... still not up and running and we are now being charged for it alongside our old Cloudphone package. We have been passed round in circles for nearly 8 months and despair at ever getting this resolved....

How do I update T46U PhoneBook?

Hi,I need to update some numbers within the customer/outbound phonebook directory on our series of T46U handsets, but I can't figure it out.I feel like when we initially installed Cloud voice with these handsets, that we added a phonebook directory t...

Cloud voice express

I have a cloud voice express package , phone receives and makes calls with no problem , but I am unable to access any features either via my account or the app ( never been able to access the app since contract taken in January ) have called but seem...

Avaya IP 500 V2

A customer of mine has a VOIP system with BT, bundled with dedicated 100 meg BTNet broadband. They installed an Avaya IP 500 box about two years ago and now we need to make some changes to the way the system sends out an email when they receive a voi...

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