Help
Phone system
Support for systems like Avaya IP Office, BT Quantum, BT Cloud Voice and BT Cloud Phone.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Frequently asked questions - Phone systems

How do I log into the Cloud app?  Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal and  here’s how to access the BT Cloud Voice Express app. order confirmation emails will specify ...

BethM by • Administrator
  • 1112 Views
  • 0 replies
  • 0 kudos

Hosted Voice and Broadband Voice migration

Hi All,   If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following  numbers where...

markp by • Grand Guru
  • 8009 Views
  • 0 replies
  • 0 kudos

BT Cloud voice help

I am unable to modify a user's profile as the modify button is missing from that section.  I am an Administrator, how can I amend a name without having to cease a user and redo their settings?

Frequently asked questions - Phone systems

How do I log into the Cloud app?  Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal and  here’s how to access the BT Cloud Voice Express app. order confirmation emails will specify ...

BethM by • Administrator
  • 1112 Views
  • 0 replies
  • 0 kudos

BT Local Business Home Counties

I was contacted recently by BT Local Business (Bedford) Home Counties as regards upgrade to digital line at my home and office. I understood from Adam Sayers at BT Local Business that the upgrade was required due to the existing analogue lines been d...

Old Phines ?

We have a new set of phones so the old two base stations and three handsets are surplus to requirements.Seems somewhat wasteful to put them in the bin,  what do folks do with their old gear ?

Diverting calls - Cloud Voice Express

Our vet practice recently moved from a regular BT phone line to a Cloud Voice Express line. We have 1 telephone number, 3 Yealink handsets, and the BT Cloud Voice Express App on the vet's mobile phone. Today  I contacted both BT webchat and by teleph...

RCVet by • Member
  • 1164 Views
  • 1 replies
  • 0 kudos

Cloud Voice Express Limitations questions

We have CVE with 1 line and 3 Yealink handsets. May I ask a few questions to confirm the business had chosen the right product please:1) CVE can only handle a single call incoming/outgoing at a time?2) Is CVE only a single-line solution? what if we a...

BT Cloud voice

We have just now moved from BT Cloud Phone to BT Cloud Voice.  We are paying £6 a month more for the same service.  Our BT transfer manager says this is wrong that we should be paying less ?  Ha anyone made the same move and are you paying more or le...

Disappointed with BT Cloud Express

I have a small business running with BT Cloud Express, now I have bought Yealink T57W and trying to provision them but the support said I can't add these phones as you haven't bought them from us. The reason I didn't buy from BT they don't have the l...

muj by • Member
  • 1700 Views
  • 2 replies
  • 1 kudos