Phone system
Support for systems like Avaya IP Office, BT Quantum, BT Cloud Voice and BT Cloud Phone.
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Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

BethM by Administrator
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Hosted Voice and Broadband Voice migration

Hi All,   If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following  numbers where...

markp by Grand Guru
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BT Cloud Voice and company directory download

We've recently deployed BT Cloud voice and are experiencing an odd issue with some, but not all handsets.Handsets are Yealink T46U VDM I've set up company contacts via Sites -> Features -> Company Contacts and it works for some users but not all.For ...

Rilot by Member
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VoIP Phone connect with own VPN Router

I would like to setup a VPN between my company sites, and must setup a CISCO VPN router connect to the WAN directly without using the Business Hub. But we have SIP Cloud Voice Phone System connected with the BT Business Hub already.  Does the SIP Clo...

hyng by Member
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BT Cloud Voice

HiI'm trying to help a friend setup two BT Advanced Digital Voice phones to their new Home Hub 2 router. It's a business account. The phones connect fine via WPS, ask if I want to add contacts, then complete setup. Then immediately they show a messag...

How to change the time and date on a Norstar system

We no longer support this system.   Norstar Compact / Modular system To change your system time and date:   Place the programming overlay on any M7310, M7310N, and M7324, M7324N or T7316 telephone.  To enter programming press Feature**23646 the displ...

Jen1 by Administrator
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What is BT Cloud Voice SIP?

Cloud Voice SIP provides Voice over IP (VoIP) directly to an IP PBX. It can even convert a traditional ISDN PBX to VoIP via a BT SIP gateway. This single service is ideal for businesses with a mix of office-based employees using their PBX, and field-...

PBX_and_SIP_trunks.png Legacy_PBX_using_ISDN_SIP_Gateway.png SBC_mode_via_LAN.png
Jen1 by Administrator
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BT & Openreach won't remove an old Meridian Switchboard

First time poster here and hoping for some help.We have a 'BT Meridian  Switchboard' here and need to have it removed (building work going on). We've never used it and it was here when we bought the place 18 months ago.The feed from outside looks lik...

BT Box_Barn.jpg
Howjat by Member
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Yealink HD call quality bad

Since having VOIP Yealink put in the call quality has been bad, distant, quiet, muffled, and no upper frequency.Our broadband is 80/20 with virtually zero use during calls, router setup on install.The phone system works fine, but call quality isnt go...

psprigs by Member
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hand set issues

Hi, a little help needed. When a call comes in my handset cuts it off immediately and the caller hears the engaged tone. any ideas how I rectify this please? 

Miss sold business contract

To say to say I am disappointed in BT's behavior is an understatement. We were contacted by your sales team to upgrade our package and we were told that if we did not upgrade our package we would no longer have a phone line because you were turning a...

BT Handset Issues

 Hi,  I am a BT Business customer and after some issues with patchy audio we have recently switched to the 'BT Premium Cordless Telephone & Answering Machine - Triple' handsets.  Since using these handsets we have had continued issues. We even called...