Phone system
Support for systems like Avaya IP Office, BT Quantum, BT Cloud Voice and BT Cloud Phone.
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Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

BethM by Administrator
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Hosted Voice and Broadband Voice migration

Hi All,   If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following  numbers where...

markp by Grand Guru
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Disappointed with BT Cloud Express

I have a small business running with BT Cloud Express, now I have bought Yealink T57W and trying to provision them but the support said I can't add these phones as you haven't bought them from us. The reason I didn't buy from BT they don't have the l...

muj by Member
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Help, new system how to add contacts

Just plugged in 2 x T46u and a W79p phones.  I can not figure out how to add contacts, this is my first digital setup.If I press Directory on the phone it just says "can not download PLCM phonebook".  ThanksWayne. 

waiting list

I've a restaurant  and i resaved  a lot of calls  so a i nees a waiting list  cloud u plz sen the all offerts about that  

Ahmad by Member
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HUB3 will not link to Advanced Digital home phone

I've tried with two different handsets,1- Press WPS button on Hub, blue light flashes, and flashes and flashes, phone eventually says "connection failed".I have 3 of the Cisco desktop phones which work fine with the Hub.Any suggestions?

CANUK63 by Member
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rental equipment

We rented equipment from BT in 2016 and the description listed it as OID-03165682 we now want to terminate the agreement and return 'it'  but we don't know what it is - all the people involved at the outset are no longer here Any ideas would be very ...

TH461 by Member
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Intermittant poor quality transmission on business line

Every few calls I'm getting poor transmission / garbled conversation, I can just about understand them but barely. I have one handset a Yealink one that came with Bus router, it's happened a few times today from different numbers from various parts o...

BT Quantum - VOIP lines

Hi there, Is the BT Cloud voice VoIP supported on the BT quantum system. I have read that cloud voice does support some legacy systems. Is this able to be set up on BT Quantum? Also, does the Quantum system support non-BT VoIP lines?  Regards,Ryan

Unresolved Issue with BT Phone Line Delivery

Our organisation has been unable to take or make calls since November because of BT, despite repeated attempts to resolve this issue.While BT successfully delivered the router and installed our internet service at our registered address, we have yet ...

BCB by Member
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Worst ever customer service

This is long winded but we need help very urgently. This is the email text that I sent to customer services and as of today I have still no reply.28/11/4As a Funeral Directors we need our phone line for our customers to be able to contact us in their...

Cannot download PLCM Phonebook on Yealink Phones

We've installed new Yealink phones SIP-T46U models, when we try to access the directory it states 'cannot download PLCM phonebook'?I've added contacts on the self service portal but these are not synching up to the phones under the directory, any hel...