BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the Cloud app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal and  here’s how to access the BT Cloud Voice Express app. order confirmation emails will specify ...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

Business Portal - User has an order in error state

Hi, I'm trying to change a users name on the business portal to a new start who is taking their desk phone. I have requested this change but I'm getting an error message in red along the top that says "The user has an order in an error state (Modify ...

Switched to BT business with Fibre but can't use my phone

Hi, Yesterday 09/10/0225 Openreach installed Fibre in my business and the broadband is working as well as the credit card machine but the Phone isn't working. I received instructions to download a cloud voice express app to activate my phone but can'...

OLD Legacy telephony equipment inside server room - decommission?

we have a factory that has very old LARGE equipment inside a server room, (and possibly more scattered about the site in various offices perhaps). If this equipment is old legacy, and we do not have any services with BT, 'who' owns or is responsible ...

Transferring business VOIP phone to Cloud voice express.

We went full fibre some time ago and dropped our land line, using a VOIP phone from TTNT, which was set to ring, then transfer to a mobile. It seems like we could save money by using the BT service (we already have!). My question, is how do we do tha...

Resolved! Help Please. BT FTTP Residential, Digital Voice, And BT Business Smart Hub 3

Hello. Please Can Someone Help Me Please. We Are Residential Customers, With BTSH2 And Digital Voice, Three Handsets. All Is Working Fine, However, Due To Technological Improvements, I Am Trying To Install The BT Business Smart Hub 3 On The Residenti...

Cloud Voice directing incoming phone calls to an ATA

Hi, Can someone help. I have a cloud voice system with a DECT Handset and an ATA for our alarm system.How can I direct an incoming phone number from the alarm company to the ATA rather than the handset?Thankfully the alarm system had a 3G card, bu...

BT Cloud Express - Down for Maintenance

We’ve noticed that the Cloud Express app has been showing “Maintenance in progress” for over a week now. This has been quite challenging for us, as we don’t work from the office and currently all calls are diverted to one staff member, who isn’t alwa...

Cloud Voice / SIP Trunk: Problems with CLI when call diversion is enabled

Hello All,We have BT WHC Sip Trunks connected to a PBX Phone System. We have an external diversion from the PBX Phone system to a mobile, but the CLI of the initial caller is not being passed through. The same settings on the PBX work with another SI...

BT One Phone

Are BT One Phone closing there service down. March 2026?

BT Cloud Phone Ongoing Issues

We are a business and have around 9 BT Cloud Phones on our site. Everything has been OK for 18 months and all of a sudden, the phones are failing - and at the same time. Not all of them, but we currently have 4 of the phones not working. Nothing h...

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