Phone system
Support for systems like Avaya IP Office, BT Quantum, BT Cloud Voice and BT Cloud Phone.
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Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

BethM by Administrator
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Hosted Voice and Broadband Voice migration

Hi All,   If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following  numbers where...

markp by Grand Guru
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rental equipment

We rented equipment from BT in 2016 and the description listed it as OID-03165682 we now want to terminate the agreement and return 'it'  but we don't know what it is - all the people involved at the outset are no longer here Any ideas would be very ...

TH461 by Member
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Intermittant poor quality transmission on business line

Every few calls I'm getting poor transmission / garbled conversation, I can just about understand them but barely. I have one handset a Yealink one that came with Bus router, it's happened a few times today from different numbers from various parts o...

BT Quantum - VOIP lines

Hi there, Is the BT Cloud voice VoIP supported on the BT quantum system. I have read that cloud voice does support some legacy systems. Is this able to be set up on BT Quantum? Also, does the Quantum system support non-BT VoIP lines?  Regards,Ryan

Unresolved Issue with BT Phone Line Delivery

Our organisation has been unable to take or make calls since November because of BT, despite repeated attempts to resolve this issue.While BT successfully delivered the router and installed our internet service at our registered address, we have yet ...

BCB by Member
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Worst ever customer service

This is long winded but we need help very urgently. This is the email text that I sent to customer services and as of today I have still no reply.28/11/4As a Funeral Directors we need our phone line for our customers to be able to contact us in their...

Cannot download PLCM Phonebook on Yealink Phones

We've installed new Yealink phones SIP-T46U models, when we try to access the directory it states 'cannot download PLCM phonebook'?I've added contacts on the self service portal but these are not synching up to the phones under the directory, any hel...

BT One phone

We have had this system for over two years and its never worked correctly - as one previous complainant stated "its not fit for purpose". We have complained many times and spent many wasted hours on the phone with no success and no solution. Accordin...

YCSS by Member
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Resolved! Restricted Number

We have a number we now must call to our fire company to get our fire system put into test mode so the weekly fire checks can be done but staff are unable to call this number on the new phones as it comes up as restricted number. How can I add a phon...

ltatKAT by Member
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Mis selling

I was called by the sales team in June this year & told I needed to upgrade to digital for my business, if I didn’t do it within 3 months I would lose my number,a number we had for over 20 years, I was told it was very easy, just get the new phone pl...