BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the Cloud app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal and  here’s how to access the BT Cloud Voice Express app. order confirmation emails will specify ...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

BT wont allow transfer from

I am currently paying for BT enhanced broadband + digital line plus a BT Cloud Phone. I dont need any additional call benefits and only use a landline for incoming calls. The landline number is linked to the BT Cloud phone and I have been trying to...

Yealink CordlessW73H - unregistered

We have BT cloud express and have been using Yeaklink W734 cordless allocated to 1 landline number - for some reason it is now unregistered however when calling the number it rings so the number is still valid - it is impossible to speak to anyone wi...

Ongoing Complaint

I want to formally escalate my complaint, as the situation has now gone far beyond acceptable.I have contacted BT again today to try to get clarity on our account, and I am extremely concerned by what I have been told. I have now been informed that w...

Voice cloud express incoming calls

We have a new fibre install, voice cloud express, 1 yaelink W70 digital phone. No features activated, no call block activated. This took a while to figure out and BT repair could not fix it so I did some detective work and came up with following.Bea...

Useless

How does anyone get BT to work? I have a large number of phones we are paying for each month and half of them dont work. Toi contact a human at BT seems impossible. Dial 100 and you get told to go on line. Get on lione and thesystem wants to dump...

I need help with adding answerphone system

I need help with adding answerphone system my email is [removed]

Ongoing Number Porting Issue – Numbers Wrongly Ported Out and Still Not Resolved

Hi, I’m raising a serious and long-running issue regarding the porting of my business phone numbers to BT Cloud Work. My numbers were ported out of BT to my previous provider without any authorisation from me — despite several calls and emails clearl...

Business Portal - User has an order in error state

Hi, I'm trying to change a users name on the business portal to a new start who is taking their desk phone. I have requested this change but I'm getting an error message in red along the top that says "The user has an order in an error state (Modify ...

Switched to BT business with Fibre but can't use my phone

Hi, Yesterday 09/10/0225 Openreach installed Fibre in my business and the broadband is working as well as the credit card machine but the Phone isn't working. I received instructions to download a cloud voice express app to activate my phone but can'...

OLD Legacy telephony equipment inside server room - decommission?

we have a factory that has very old LARGE equipment inside a server room, (and possibly more scattered about the site in various offices perhaps). If this equipment is old legacy, and we do not have any services with BT, 'who' owns or is responsible ...

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