BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

Importing contacts to Yealink phone

How do I import Voice Cloud contacts to the Yealink phone?

Why can we not raise a complaint

Signed for business BT Cloudvoice in Nov 2023.... still not up and running and we are now being charged for it alongside our old Cloudphone package. We have been passed round in circles for nearly 8 months and despair at ever getting this resolved....

How do I update T46U PhoneBook?

Hi,I need to update some numbers within the customer/outbound phonebook directory on our series of T46U handsets, but I can't figure it out.I feel like when we initially installed Cloud voice with these handsets, that we added a phonebook directory t...

Cloud voice express

I have a cloud voice express package , phone receives and makes calls with no problem , but I am unable to access any features either via my account or the app ( never been able to access the app since contract taken in January ) have called but seem...

Avaya IP 500 V2

A customer of mine has a VOIP system with BT, bundled with dedicated 100 meg BTNet broadband. They installed an Avaya IP 500 box about two years ago and now we need to make some changes to the way the system sends out an email when they receive a voi...

Can Cloud Voice Express app on Android remember login credentials

I am constantly getting logged out of the Cloud Voice Express App so when I am not in the office I am constantly unsure whether I am going to receive calls through the app or not, and I have even ended up missing calls (they have gone to voicemail, ...

complaints

I have an open complaint noone gets back to me noone sorts the problem. My 75 year old Mother has bee with out landline and broadband for over a month now How can i get this resolved. Thanks

Complaint

Hi. I have multiple complaints logged. With bills phone not working etc… now complaint handler can only deal with one. Can’t see relevant screens and tells me to log with other departments. I have many people saying they have logged issues but no he...

BT Cloud Voice Portal - Export Calls Problem

Hi thereDoes anyone use the BT Cloud Voice Portal to export call logs to download as CSV's?I've set my filter to the last 30 days and export all calls for the site, but it just sits there for ever.I'm trying this using Chrome, so when you press F12 f...

I’m sick of Apple! What Android phones are best?

I’ve had iPhone since I was 11 years old for 15 years now. I’m sick of it. It’s not what it used to be. It just went downhill for them ever since Steve Jobs died.What android brands/phones are best for:Best security: ?Best to root and download other ...

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