Phone system
Support for systems like Avaya IP Office, BT Quantum, BT Cloud Voice and BT Cloud Phone.
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Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

BethM by Administrator
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Hosted Voice and Broadband Voice migration

Hi All,   If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following  numbers where...

markp by Grand Guru
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Fed up with poor service levels

Nearly a year after first contacting BT to complain about numerous issues we had eventually arranged to meet a representative from BT face-to-face. The meeting was at 11.00am this morning. Both company directors had travelled for several hours to att...

AIMRX by Member
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Cloud Voice Express using own phones and adapters

HiI have a BT Cloud Voice Express system which seems to work quite well. However adding another phone seems to prove prohibitive unless specifically using a Product purchased through BT and that is even if you have the identical phone from a third pa...

Dante by Member
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Voip

Hi allWe have just been swapped over to BT Business Voip CVE .We have got a Yealink W73P phone and connects fine.Now we have also got a BT X65 handset with Alexa built in ...and have it regestered to the Smart Hub 2.Now should this phone work as well...

BT Versatility

Hi there, We are quite a small business and have had the versatility for a number of years. We like it as the feature phones are good for the office, but equally almost any telephone can be used on the system. I have known for some time that you can ...

Cloud Voice Express Phone Book

We have a cloud voice express system with 4 handsets and all is working well.  We have put all of our clients details into the system via the website and all of these contacts appear in the phonebook in all handsets.  However, when one of these conta...

Cloud Voice Express app call history

Using the app on an Android phone - is there a way to delete the "call history" - or "recents" as they seem to call it? The list just grows and grows. I can delete the history on the Yealink handset. . . .  and it may just be me but the whole Cloud V...

rob-SMR by Member
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Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

BethM by Administrator
  • 421 Views
  • 0 replies
  • 0 kudos

Unable to move from CVE to CV?

Hi, So our business has outgrown the cloudvoice express service we have used for the last couple of years and we had been recommended to upgrade our phone service to cloud voice. So we got the contracts and signed them with the understanding that we ...

BT Halo 1 Phone system - Directory Not found

I signed up for BT Halo1 business service last week. It was the biggest mistake I made!!! I will not bore you here as to why I was not sure whether I should laugh or cry. But my current problem at present if anyone can help is that via cloud express ...

Unknown URI Scheme on W60P Phone.

My ip phone (Yealink W60B) is supposed to be connected to the Smart Hub 2 but I am using the SH2 in bridge mode and have connected a third party router to it. When I connect to SH2, it doesn't get any connection so I thought maybe because its in brid...