BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

How to access cloud voice portal

Hi allI've inherited this cloud voice system from the previous IT manager, but I don't have the password to access the portal.I've tried the forgotten password link using the username and domain, but nothing comes through.Any idea who I can contact t...

Cloud voice express

My app isn’t working to cloud voice express it says it’s under maintenance and has been like this for agesi I desperately need to access it to change the amount of rings before it goes to voicemail we are losing clientsI can’t get anywhere trying to...

migration BTOnephone

Since 6th April migration of Onephone to EE our phone system has been inoperable. We have had to direct all calls to an O2 simcard means we operate on a very reduced service. We need our phones for our business 24/7 in and away out of the office be...

Need a new phone system for our small business

We've used a local vendor since we opened our clinic in 2003 and they've always steered us in a good direction, until we signed our last VOIP contract to go with Zultys. Zultys is horrible and I cannot wait to flush them. Our contract expires in a co...

New Cloud contract

So, we signed a new contract for a cloud service phone system in March, which they subsequently cancelled without telling us, and we are now trying to get it reinstated. Meanwhile I've been told that the cost has increased due to the rep over-discoun...

BT Cloud Phone without BT broadband

Hi!I hope you can help please.We rent a serviced office that has an internet connection included. We are out of contract with our old BT business broadband and would like to cancel as no longer needed. However, we wish to retain the BT cloud phone sy...

Hotel phone systems

I intend to buy and move to a small hotel in Scotland later in 2024. Can I use BT for the hotel's general phone number and also for the phone systems in all the guest rooms?

Cloud phone

Ported my takeaway number to cloud work 2 days ago and now I can’t access my customers addresses to deliver food. My till works on caller id so it has been a disaster for our weekend. Does anyone know the answer?

Complaint alternatives to phone and live chat?

Hi, Can anyone advise on what email addresses I can try directing a complaint to that may actually get picked up/looked at. Relates to products sold to us by BT Local Business (Devon & Somerset) but also Implementations team centrally. I have tried s...

Voicemail Scheduling

Hello,I was wondering if it is possible to set up something like this: a voicemail between 8:30 AM and 5:00 PM, and then a separate voicemail between 5:00 PM and 8:30 AM. I know I can temporarily divert voicemails with Cloud Voice Express, but doing ...

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