BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

Can Cloud Voice Express app on Android remember login credentials

I am constantly getting logged out of the Cloud Voice Express App so when I am not in the office I am constantly unsure whether I am going to receive calls through the app or not, and I have even ended up missing calls (they have gone to voicemail, ...

complaints

I have an open complaint noone gets back to me noone sorts the problem. My 75 year old Mother has bee with out landline and broadband for over a month now How can i get this resolved. Thanks

Complaint

Hi. I have multiple complaints logged. With bills phone not working etc… now complaint handler can only deal with one. Can’t see relevant screens and tells me to log with other departments. I have many people saying they have logged issues but no he...

BT Cloud Voice Portal - Export Calls Problem

Hi thereDoes anyone use the BT Cloud Voice Portal to export call logs to download as CSV's?I've set my filter to the last 30 days and export all calls for the site, but it just sits there for ever.I'm trying this using Chrome, so when you press F12 f...

I’m sick of Apple! What Android phones are best?

I’ve had iPhone since I was 11 years old for 15 years now. I’m sick of it. It’s not what it used to be. It just went downhill for them ever since Steve Jobs died.What android brands/phones are best for:Best security: ?Best to root and download other ...

Anyone else migrate to Teams Business Voice?

My company has been on Cisco Call Manager for like 5 years or so and in that time we've moved to Microsoft 365 Enterprise and all that. I'm looking at moving us off Cisco phone system and onto Teams Business Voice. The issue now is the MSP/reseller c...

Mis sold cloud phone - going back to 2020. Going round in circles how do I resolve?

In very brief summary....... Received a cold call ifn late 2020 BT business from my "account manager' asking if they could help with anything. I explained I could do with a better broadband coverage in my shop as current one didn't reach all of sho...

BT one phone

Since moving over to BT one phone 6 months ago we have nothing but problems, The 2 desk phones do not work and never have, We have had replacements but they also do not connect. We have been told its the mast the signal etc but the fact is we have no...

7590 with BT Business IP Phone

I just upgraded my broadband to full fibre and I’ve been given a hub and a Yealink DECT IP Phone (W73P).I have been provided with my username and password by BT so I have swapped out the provided hub with my 7590 and everything is fine with it. Howev...

How to access cloud voice portal

Hi allI've inherited this cloud voice system from the previous IT manager, but I don't have the password to access the portal.I've tried the forgotten password link using the username and domain, but nothing comes through.Any idea who I can contact t...

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