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2 Hosting account confusion

Makersandshaker
Member

Hi hope you guys can help.

 

We started with a Basic Hosting account and registered the domain to that account. We then realised we needed the Advanced/Professional hosting to set up Wordpress on. We bought the Advanced Web Hosting but now we have the Basic and the Advanced hosting packages on our account not just the Basic Hosting upgraded to the Advanced Hosting... Now we cant start our Advanced Hosting without a domain name but the domain name is attached to the Basic Hosting package and I cant see how to move it.

Very frustrating. Any ideas?

1 REPLY 1

kimura
Super User

I think customer service can just upgrade your basic account with your domain registered. Tried contacting them yet?