Email and hosting
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 3263 Views
  • 2 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 54691 Views
  • 36 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 16133 Views
  • 26 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 3553 Views
  • 0 replies
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Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 3892 Views
  • 0 replies
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Resolved! Possible email scam?

One of my users has received an email from "BT Enterprise Communications <foyle.electrics@btconnect.com>" with subject "Action Required: Account Upgrade Notification". Is that from BT, or a scam attempts?

Cancelling a domain

I deleted a website with BT in March this year. I've now had an email saying my domain is going to be renewed at the end of June.If it's free I don't really mind, but I'd rather cancel it.I've been going around in circles trying to do that. Is it pos...

Sheel by Member
  • 148 Views
  • 1 replies
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Don't know what to do next

Please can someone help. I have spoken to 4 BT advisers in different sections and no one knows the answer. The last person tried very hard but failed and told me to contact Microsoft but they won't help as its a BT account. My brother died 2 years ag...

Retaining email address

I have had a FTTC business connection for some years and our analogue phone was migrated to Cloud voice. However our connection speed is dire only 12-15mbps on a good day . Question is if i retain the cloud voice and drop the broadband do i lose my e...

Can't get help with email Aliases on Office365

Hi,I'm wondering if anyone can help with an issue I'm having. I need to create some alias email addresses for our address which goes through Office 365, so I can enable unique logins for our Cloud Voice connection to Webex.Unfortunately, nobody seems...

RMW-G by Member
  • 221 Views
  • 1 replies
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Managing btconnect.com email users

I have had a btconnect.com email account for many years and also set up additional users for my family. I can no longer get into the portal top manage these users of to change the mail forwarding from this account. What do I do?

Best hosting options?

Forgive me if this is an obnoxious/amateur question, I’m new to all of this.What are my best hosting options for:-e-commerce (international, but based in US)-WordPress designed-multiple websites (blogging, portfolios, professional sites etc.)-low cos...

astar by Member
  • 294 Views
  • 1 replies
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why do "unlimited" webhosts get a bad rep?

I'm kind of a noob when it comes to servers, so forgive me if this is naive.We live in a finite world, so I know there really is no such thing as unlimited. But if a web host offers unlimited storage and/or bandwidth, is that frowned upon? It's no di...

savery by Member
  • 448 Views
  • 1 replies
  • 0 kudos