Email and hosting
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 4157 Views
  • 5 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 62279 Views
  • 38 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 17210 Views
  • 27 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 3798 Views
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 4192 Views
  • 0 replies
  • 0 kudos

email acocunt with BT Business?

Hello I have  a BT Business account and was wondering if it includes an email account. When logged into BT Business (My Account) I tried clicking on the Email button but end up at office.com. Very confusing!  

osirak by Member
  • 132 Views
  • 3 replies
  • 0 kudos

Office 365 Granular admin

Pay for office 365 through BT & have received an email requesting that  if we want to continue working with BT , we need to ask them to send us a new Granular admin relationship request.What is this & how do we request it?

Mail Blocked by Spamhaus

I host my own email server and I have become blocked by Spamhaus I have followed to removal guide and messaged them, the have referred me to My ISP for removal and sent me a link to send to BT to follow up, who do I need to contact at BT regarding th...

Email Access Denied

Hi,I have a Btconnect.com email account and my password no longer works via MS 365.I do recall some BT emails coming through asking me to change my account details.  But, as my BT Business account hasn't been active for over a decade (added to the fa...

Pez35 by Member
  • 269 Views
  • 1 replies
  • 0 kudos

btconnect.com - unable to access master account

I’m a BT employee and have a number of btconnect.com email addresses that my family use.When I log into the BT business page I'm asked to start a migration process for which I need an account number.Unfortunately my BT.com account number is not recog...

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lnjxc02 by Member
  • 330 Views
  • 3 replies
  • 0 kudos

BT internet and Gmail

Hi everyoneA few years ago my mother-in-law signed up to a BT email address when she got a broadband package with them.Since then I have created a Gmail and a Microsoft account with this email as the username/email account.Things get really messed up...

aslii by Member
  • 281 Views
  • 2 replies
  • 0 kudos

email

The very first screen! Setup an email address on the BT system and this is what you are faced with! If we can't access our own email how do we reset our password? 

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