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Where BT Business customers help each other get the most from business products and services.

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Fault

Hi, I have been trying to report a fault on a business landline for my elderly grandparents. They do not have any mobile phones or emails so have no other form of communication. I have phoned and spoken to a chat bot but they say they need an account...

erin342 by • Member
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Looking to get BTConnect password reset

Hello, I am wondering if there is anyone that could please help me out as I am getting nowhere with a simple issue that is proving impossible to resolve. I have a BTClick email and a BTConnect email address (BTClick is my original email - BTConnect w...

Cloud Voicemail and Digital phone BT Business

My husband and I have waited 9days, had 4 engineers and 10 hours of calls and we still cannot use our digital phone. There are no incoming or outgoing calls. We transferred our number from BT Residential due to the copper line being deleted in Jan an...

The emails I send are ending up in junk

Hi - lots of the emails I send - to individuals not mass mailings - from by btconnect.com account (which also forwards from an outlook.com account) are ending up in peoples' junk folders. I've read about SPK, DKIM and DMARC but presume these two majo...

MarkH1 by • Member
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Chasing letter for an account i know nothing about

I have received a letter forwarded from our accountants . The letter is from BT chasing payment for a service i did not order.  The odd thing was , it is in the address of our registered office which you can obtain from Companies House and is not our...

Karen3 by • Member
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BT business responding to complaints

Hi, I have been trying to resolve a complaint with BT business but they never respond to written complaints. Has anyone ever had a response to a written complaint?  This means I have to call each time and repeat my complaint over the phone to a call ...

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Why the BT Business Community matters

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