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Where BT Business customers help each other get the most from business products and services.

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The Community is an active and collaborative place to learn more and ask questions to fellow members. Check out our most popular conversations happening right now.

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BT business responding to complaints

Hi, I have been trying to resolve a complaint with BT business but they never respond to written complaints. Has anyone ever had a response to a written complaint?  This means I have to call each time and repeat my complaint over the phone to a call ...

BT/EE Becoming a nightmare

I have lived in my property for almost 7 years now with 2 fibre lines coming into the property, 1 in the house for home TV and home office and 2. In the garage for the business office.  To do that I have two ONT units in the property.  It seems that ...

Use of Live Chat

If this is not the best board for this then please tell me what is!I have been trying for two days to get someone to resolve my issue of my emails not working (this should be in Email and Hosting I hear you say - just wait!). I have run my own email ...

2B2C by • Member
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Phone Not Working - Digital Voice

Hey BT we are a small business needing your service and we have been on this phone thing for a while. we were eventually advised we needed to buy a phone from BT, which we didWe were told its a simple plug and play.Done, only to find out the phone is...

mis sold BT Business Broadband

I feel Ive been mislead in signing up to BT Business when I simply wanted to have an EE broadband bill that I could claim as a business expense as I work from home. When I discovered that my EE phone bill went up by a significant amount (40%), I swit...

RM1 by • Member
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  • 3 replies
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Billing

We had a new Cloud Voice and SoASDL broad band installed.  The quotation was for £132.00 install and £31.25 for recurring charges.  Broadband £47.95 per month.Our first bill after the installation was £252.94.  Way more than we were expecting.  Our b...

Smart Hub, Digital Voice and Eero

We finally got our Business Fibre broadband connected. I also have a Digital Voice service, although we are still waiting for a number port to be completed.  Parts of our building get virtually no signal from the Smart Hub 3. I have some Eero 7 range...

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BethM and HannahC1

Latest from our Blog

Why your business needs a professional email address

When you're running a small business, every interaction counts. Whether you're responding to a new enquiry, sending a quote or following up with an existing customer, your email address can influence ...

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Why the BT Business Community matters

Running a business often means dealing with challenges you did not plan for, from technical issues to changes in customer demand. When that happens, having access to clear information and people who u...

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