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Community Activity

BT Business Email Password Reset

Under Managed Services, Manage email accounts, the option to change password for mailboxes (aside from admin) has been removed (new fisher price version website). A colleague has changed their password and forgotten what it is. Whereas I would normal...

Sudden jump in latency.

My latency has been about 27ms for several days, which is better than normal, but now it has suddenly jumped up to 42ms. It happened at 6am, when I was still asleep.  I wonder why? 

kelper by Super User
  • 0 replies
  • 0 kudos

Retaining a BT Connect email address

Hello All, Can any BT employees help me with this please. We're looking to move our broadband away from BT but have a BT Connect email address. We're happy to pay to retain the email address and have been reading up about premium mail. Every time I h...

AnneT by Member
  • 4 replies
  • 0 kudos

BT WAN Login and Static IPs

I've noticed that the IP I have is not static although it should be with my package. that brought me to looking at my WAN login credentials within my router (Ubiquiti UDM Pro), I had these setup with the bthomehub@btbroadband.com account as recommend...


Unifi U-LTE-Pro

i've moved from vdsl business broadband to FTTP with unbreakable wifi (didn't really want all the kit that goes with it as i have my own equipment) i used to use the 4g assure sim in my U-LTE-pro, which worked fine after getting the correct settings....

The Broadband Problem

Invitations to online friendlies in FIFA 19 on Windows 10 are issued and received correctly, however after accepting (pressing Y for Yes), the game displays a blank screen with a theme background and then disconnects with the message "lost connection...

Resolved! Draytek 2927 running with Smart Hub 2 in Bridge Mode

Does anyone have experience of such a setup, I have tried it with the Super Hub in bridge mode and also using a Draytek 2760 in Bridge Mode. I get a green line to suggest that all is connected well but no Internet Connection. I can get Internet using...

High latency on BT Network

Hello, I've recently noticed that my IPv4 latency is relatively high; IPv6 doesn't seem to be an issue as it's routed differently. I'm connected via ethernet and there aren't any other devices aside from a NAS and some security cameras that don't co...


Problems after switching to BT Business

Hello, everybody. Apologies if I am on the incorrect board. Form January 2022 I was contacted by “EE and BT Acquisitions (Doxford)” to move from BT Broadband to a BT Business account and was offered “Full fibre 150 & Landline with call package includ...

KevR by Member
  • 2 replies
  • 0 kudos

How to connect Poly VVX 150 to Smart Hub 2

Hi Everyone, I'm brand new member joined today. here's my difficulty:- BT have installed fibre broadband to some premises I'm involved with and they have provide a Poly VVX 150 cloud phone for phone service. The phone came supplied with a cable with ...

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