BT Business Community

Locked Out of BT Connect Account

Tried to log in to my BT Connect Microsoft Account and the message says Locked Out and I am unable to unlock it. Advice and help please. I look forward to hearing from you as a matter of urgency! Kind regards,Doreen Hardy-Davies

Why are my monthly charges greater than what was stated in my 5-year contract signed in March 2026

My 5-year contract, started at the beginning of 2026, shows monthly charge of £46.96 (before VAT), increasing to £49.95 (before VAT) next April (2027). But then it increased by monthly increments between February and April and, since May this year ...

Smart Hub 2 with Enhanced 4G Hybrid loosing the 4G speed after 2 weeks or on Hot days.

Hi,At our remote workshop site we have a SH2 running ADSL on 2 miles of 60yr old phone cable, we are waiting for FTTC to become available.When our customer gift shop is open (once a week) the 5-6mbps download and 0.5 mbps upload is enough for t...

A direct debit of £71.09

Has came out not ment to pay till the 8th only had it a week I want a refund or am cancelling its ment to be £38.99 a month

So much time wasted - moving to Cellular Gateways and Starlink

Finally giving up and moving all our accounts away from BT/Openreach to something I can actually control e.g. Cellular Gateways/Starlink etc.The last straw - a bill has double and we haven't changed a thing, we on purpose want our contract on monthly...

BT DNS returns NXDOMAIN for our business domain - all BT customers affected, works on every other IS

Hi all,Hoping a moderator can help escalate this one, as it's costing us customers.Our web app at builder.printerp.ai cannot be reached by any of our customers on BT broadband. On every other UK ISP — and on any public DNS — it loads fine. We've conf...

Closing a btck.co.uk website

Along time ago someone set up a btck.co.uk for our organisation. We no longer use this site and would like to close it please? Thanks in advance, Nigel

cant connect to email

This evening my access has failed regardless of access method: internet or Outlook. I need urgent access [removed]

Fault

Hi, I have been trying to report a fault on a business landline for my elderly grandparents. They do not have any mobile phones or emails so have no other form of communication. I have phoned and spoken to a chat bot but they say they need an account...

Looking to get BTConnect password reset

Hello, I am wondering if there is anyone that could please help me out as I am getting nowhere with a simple issue that is proving impossible to resolve. I have a BTClick email and a BTConnect email address (BTClick is my original email - BTConnect w...