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Where BT Business customers help each other get the most from business products and services.

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account holder.

Can anyone tell me who to contact regarding someone opening a BT account using my business details fraudulently?I have searched the web and all I have found is people complaining that they can not talk to anyone at BT, as they do not have the require...

Managing btconnect e-mail accounts

Hi there.One of our users has a full mailbox but can't login to clear it down. When trying to log in to Office365 they try and reset their password but get this... How do I unlock their account and reset their password for them? It used to be so easy...

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The worst experience you can have

Hello, I had to share this, I have never had such a complicated and slow experience, 1 month and a half to receive the box, after calling for more than three hours without counting the chat discussions to try to fix the problem, I went to the store, ...

Bt business over Charging

I’ve been with bt at our business for nearly 35 years and moved with the times and upgraded to the cloud system back in 2016. The system and app worked well and was paying about £140 all in for the phone and broadband.  late last year we kept getting...

smart hub 3 wan logins

FTTP has been installed by Openreach . I would like to replace the smart hub 3 router with my business router.  I can see in the hub manager under internet there is a connection info user/password.Is the password needed?Are these logins neded for the...

rsi7bt by • Member
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Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else?  You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

BethM by • Administrator
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Frequently asked questions - Phone systems

How do I log into the Cloud app?  Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal and  here’s how to access the BT Cloud Voice Express app. order confirmation emails will specify ...

BethM by • Administrator
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