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Where BT Business customers help each other get the most from business products and services.

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Performance or Connectivity Issue

Hello,We are experiencing performance and connectivity issues with the Mobile Device Management (MDM) tool. The tool is currently responding slowly and/or having difficulty maintaining a stable connection, which is affecting normal usage and manageme...

BT Business - Multiple accounts and frustration!

Our business has been with BT for almost 30 years and with our growth, the accounts have increased and now gotten quite extensive. We have multiple accounts which have been set up in several variations of our business name and I'm desperately trying ...

My business number changed without my consent

I have used my business telephone number for the past 12 years. Around five years ago, I moved the number to a BT Business Cloud Digital Line.Around two months ago, my business number was transferred to a newly opened business without my knowledge or...

BT to Network Solutions failure

I am really struggling with the BT to Network Solutions move that I had no idea about, because info did not go to the BT account holders email address. We missed the very minimal communications and have now been without email  or website for the busi...

HDubz by • Member
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Cannot log on the cloud portal!

Hi Logging onto the Cloud portal is becoming very problematic and frustrating. I either get 'bad request' or 'this page isn't loading' errors.  I've tried opening the portal on different windows, different web browsers, incognito, cleared caches.I've...

Forced into new contract

I own a small business and  am very happy with BT cloud works.Our copper connection will be switched off at the end of this year.  We have been told we need a fibre connection and sign up for a minimum three year contract. Problem is my business is l...

Outlook data file missing for btconnect.com email

I used to use a btconnect.com email address for 20 years and I used to access it via Outlook on my PC. When Outlook no longer supported this type of email address I started to use a new Outlook email address and I disconnected the btconnect.com email...

Fault 1 - 162085470 cannot access online account

I cannot access my online account.  BT said they fixed it and cancelled the Fault ref 1-162085470  BUT it is not fixed. I still cannot access my online account BT keep chasing me to pay my bills but I cannot access my online account to print the invo...

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Why the BT Business Community matters

Running a business often means dealing with challenges you did not plan for, from technical issues to changes in customer demand. When that happens, having access to clear information and people who u...

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