BT Business Phone line Community posts

Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring. How do I divert calls? ...

Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

My post here has disappeared

Yesterday I placed a post regarding my landline which is not working. I described how the chat operator terminated the call for no reason other than I had a gmail email address. The post is no longer here on the forum. Has somebody deleted it? Also,...

No landline connection

I have a Panasonic landline and it’s saying check phone line when I searched up on the internet it’s saying the base isn’t detecting a dial tone what do I need to do to resolve this many thanks

BT ATA191 configuration

Hello there.This is further to an earlier post of mine where I was attempting to integrate a Bell system BT1 with the BT Business voice system. I've now obtained from BT a Cisco ATA191 adaptor, however it fails to work with the Bell BT1.I have been ...

lost our number after 3 months + of BT back and forth

Familiar story it seems- upgraded to fiber broadband and digital voice on 6th February but BT have managed to mix our account name up and ceased the number due to non payment of bills ( no one to pay the bills as it was a non existent account) I have...

Resolved! Potential issue with landline porting from BT to Vodafone

Hi, i left BT broadband (a contract with PSTN and broadband + line FTTC, the PSTN was cancelled) for vodafone FFTP broadband + line a little over 2 weeks ago, and i assumed the transfer was complete as the broadband worked fine since activation and ...

Requesting a specific local number

Hi. I know it used to be possible to request a specific local number (providing it was available) via a specialist sales team, but is this still possible to do? If so, who do I contact? I have tried speaking to the team on 0800 800 152, but they do n...

Can BT Polycom VVX601 Phones Be Reused or Sold Without Issues?

Hi everyone,We currently have a number of BT-branded Polycom VVX601 phones that are no longer in use, and we’re considering selling them. Before doing so, I wanted to check if there are any restrictions or steps we need to take first.Do these phones ...

BT have lost my business phone number

We decided to switch from Chess ICT to BT Business for broadband and landline.The broadband connected with no problem, the phone line was supposed to be transferred over on Monday 13th April 2026, AT THIS TIME WE STILL HAVE NO PHONE LINE AFTER 5 DAYS...

How do I get rid BT equipment from the roof of my school?

Hi, can anyone help me with the name / telephone number for someone to call regarding obsolete telephone equipment currently positioned on our school roof? We are undergoing some demolition work and this needs to be removed safely.

Unable to access BT Cloud Express Web Page or App

This has been going on for months, however after spending a couple hours trying everything I can think of I usually give up. However lets have one last try Log onto my BT business account page no problems - Hover over products and services and drop ...

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