How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring. How do I divert calls? ...
If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...
Hello Support! We are in process of porting our local BT phone number (business) to new VOIP provider (Telnyx) and looking for BT information to be listed in Loosing Carrier section on LOA form (link to a screenshot https://app.screencast.com/AArzl6b...
We have always paid by DD but because of a fault in BT system they took the wrong amount and now say 24hours for reconnection
We are retiring and closing our small business, so have cancelled our BT business broadband and land line bundle. Wanting now to switch to a residential broadband/landline contract, and ideally keep our landline number. Problem is suppliers such as S...
I subscribed to Caller ID yesterday for my new panasonic cordless telephone but it isnt working
We are still waiting to be switched from Plus-net to BT Business which was scheduled for 1st August 2025. Over the last month I have spent hours on the phone and had 4 aborted attempts at instillation by Openreach. I was told by BT my complaint would...
I note that others have had my problem, i..e. I have had just converted to VoIP using a Cisco ATA 191connected to my analogue phone which incorporates a bell ringer. I note John Geddes had this problem. I understood from him that the problem lay wit...
Trying to access the Cloud Voice Express app from my Android phone has been giving a "down for maintenance, try later" message for about 4 days.Problem is that on 7 Sept I set the "landline" number to divert to my mobile whilst away abroad . . . I ...
Why do BT never contact you directly when you have an issue, I have raise two complaints so far.one was just closed with no explanation and I cannot get a call back on the other no matter how many times I call . Three months in and getting no were...
BT has notice to us saying that if our business is using health care alarms, we need to let them know because these devices will be affected when the traditional landline is switched to the cloud. Their notice asks us to call 0800 121 7445 to registe...
Yesterday I discovered that our phone is as dead as a doornail. Obvious next step is to disconnect etc etc. But nothing. OK, I'll try faults, as most of you will know you now can't talk to a human, but it just gets worse (as if everything for the las...
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