Phone line
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Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Intruder Alarm Setup

Hi All,I recently had BT Fibre Business Broadband installed, but I was forced to take out a digital phone line.I have an intruder alarm which I need to connect to the phone line. I have tied connecting the blue/white pair to the middle contacts of an...

VVX 150 phones sometimes do not connect after power down

In our setup, we have a mixture of phones that are permanently powered (VVX 150, and Yealink W70B), and some that get powered down overnight (All VVX 150).  The phones that get power cycled will often not register properly (at least I think that's wh...

evansnp by Member
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2 contracts

Is it possible to have two contracts running with two suppliers from one fibre connection to the building ?

BT Port Request

We’re struggling to get our number transferred to our preferred supplier due to a second request, that has been cancelled, appears to be lingering in BT’s systems.  We have been advised by our new provider that due to a second request being requested...

Can't hear sometimes when making or receiving calls

We moved over to BT late July, and over the past week or two I have had complaints from users saying that when they try and make or receive a call, it will sometimes be silent like you can't hear them. Then, if you call them back or they call you bac...

TSAIT by Member
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Connection problems

I booked a business package of landline and broadband, this was supposed to go live 30/6 /23, I received my new equipment and connected, broadband went live as arranged but no landline. I have now spoken to a total of 8 agents to sort this problem, m...

Have I been mis sold?

Hello. My wife and I ran our media business from home and had a bt business package for phone and email. We're retired now but kept with bt business because our work email address is also our personal email and it seemed too much of a hassle to chang...

Caller Id

On my BT cordless, when I use caller ID to call back, it dials 1234 first and calls time rather than the number that called. The same thing happens when you try to call in to several services like call diversion, it just calls 1234 and calls time. Wh...