BT Business Phone line Community posts

Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring. How do I divert calls? ...

Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Plugged pulled

Our business line has been out of order since 7th Sept as BT failed to put through the order placed on 25th Aug for change to digital…they subsequently lost that order and then opened a new one…Charged £100 for a new phone to work on digital system…n...

Fault

Hi, I have been trying to report a fault on a business landline for my elderly grandparents. They do not have any mobile phones or emails so have no other form of communication. I have phoned and spoken to a chat bot but they say they need an account...

Move landline number from business account to a domestic account

We have a BT line taken out late 70's as a business line, still active.Father been retired for many years, can he move to a domestic home telephone contract and keep the original number? On benifits that would qualify him for BT Home essentials savi...

Phone line not working for nearly a month force into contract I don’t wanted to restore my number

I tried to switch my broadband and phone number to sky from BT, it’s planned to be happen on the 9th July. The openreach came on time and installed every thing but somehow fibre is not working.So I still on BT network waiting for my new service to be...

Phone Not Working - Digital Voice

Hey BT we are a small business needing your service and we have been on this phone thing for a while. we were eventually advised we needed to buy a phone from BT, which we didWe were told its a simple plug and play.Done, only to find out the phone is...

Digital line no incoming calls

Hi We’ve had our digital line installed 2 weeks ago still can’t receive incoming calls can only call out. Spoke with BT technical team multiple times no help and no further forward. Really need this issue sorted

Digital voice

Hi Just had BT Cloud Voice W73P base unit handset installed, needed to add a second handset , we've registered this as per instructions but we can't make or receive calls with this second handset. Is there something else we need to doThanks

My business number changed without my consent

I have used my business telephone number for the past 12 years. Around five years ago, I moved the number to a BT Business Cloud Digital Line.Around two months ago, my business number was transferred to a newly opened business without my knowledge or...

Forced into new contract

I own a small business and am very happy with BT cloud works.Our copper connection will be switched off at the end of this year. We have been told we need a fibre connection and sign up for a minimum three year contract. Problem is my business is l...

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