BT Business Phone line Community posts

Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring. How do I divert calls? ...

Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Digital voice

Hi Just had BT Cloud Voice W73P base unit handset installed, needed to add a second handset , we've registered this as per instructions but we can't make or receive calls with this second handset. Is there something else we need to doThanks

My business number changed without my consent

I have used my business telephone number for the past 12 years. Around five years ago, I moved the number to a BT Business Cloud Digital Line.Around two months ago, my business number was transferred to a newly opened business without my knowledge or...

Forced into new contract

I own a small business and am very happy with BT cloud works.Our copper connection will be switched off at the end of this year. We have been told we need a fibre connection and sign up for a minimum three year contract. Problem is my business is l...

Please remove thread

No phone lines since changing to BT!

I moved to BT Local Business through my absolute trust in BT. I requested a broadband router with ATA facilities (it transpires a separate ATA is now necessary as the supplied BT Business Smart Hub 3 does not carry an internal ATA as did its predece...

Without Service for over a week and no one at BT can help me

My business landline has been off for over a week. No fault identified, not sure what else to do and have been on umpteen chats with various departments every day and NO ONE is helping me. Have been a loyal BT customer of ver 30 years which proves no...

My post here has disappeared

Yesterday I placed a post regarding my landline which is not working. I described how the chat operator terminated the call for no reason other than I had a gmail email address. The post is no longer here on the forum. Has somebody deleted it? Also,...

No landline connection

I have a Panasonic landline and it’s saying check phone line when I searched up on the internet it’s saying the base isn’t detecting a dial tone what do I need to do to resolve this many thanks

BT ATA191 configuration

Hello there.This is further to an earlier post of mine where I was attempting to integrate a Bell system BT1 with the BT Business voice system. I've now obtained from BT a Cisco ATA191 adaptor, however it fails to work with the Bell BT1.I have been ...

lost our number after 3 months + of BT back and forth

Familiar story it seems- upgraded to fiber broadband and digital voice on 6th February but BT have managed to mix our account name up and ceased the number due to non payment of bills ( no one to pay the bills as it was a non existent account) I have...

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