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Frequently asked questions - Phone lines

How do I do proper telephone line checks?  Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.    How do I divert calls?  ...

BethM by • Administrator
  • 277 Views
  • 0 replies
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Frequently asked questions - Phone lines

How do I do proper telephone line checks?  Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.    How do I divert calls?  ...

BethM by • Administrator
  • 277 Views
  • 0 replies
  • 0 kudos

BT disconnecting our business and losing our number

We've had the same phone number in our hairdressing salon for over 30 years. BT insisted on moving the service to digital. That was on 7 February and since that date we've had no working phone line and BT are saying our number was lost. They giving u...

How do you get BT to actually listen?

So I find out that BT have taken payment for a cloud based phone for Years. I have tried to cancel it at least ten times, each time I am told "dont worry it will definitely be taken off the bill next time" yet every month its back on the Bill.Are we ...

Cloud Voice Express

Hi all, I'm trying to find out how to use and how to assign one of our business phone numbers to Cloud Voice Express. I spoke to 3 different departments at BT today and nobody could help. I just need to know how to proceed once the app has been downl...

GAH1765 by • Member
  • 1397 Views
  • 5 replies
  • 0 kudos

No landline for weeks

Incompetent BT has messed up my business number. I do not have a landline for 3 weeks. They can't transfer from digital to analogue line that they suggested to do. Complain with head office going no where and my business is affected. What are my next...

Nazd by • Member
  • 801 Views
  • 2 replies
  • 0 kudos

Resolved! Failing PCi compliance scan due to port 7547

Please could anyone offer advice. I seem to be going round in circles with BT and AIB merchant services about a failed pci scan. Im honestly not a tech buff atall, and my knowledge is limited. The pci scan run by AIB merchant services has failed due ...

joebar0 by • Member
  • 2525 Views
  • 4 replies
  • 0 kudos

Faulty Yealink Handset

Has anyone out there had any problems with their Yealink W70 handset?  We have two and both have had to be returned because they 'lock' on the speed dial screen and you cannot press any buttons.  Now it has happened for a third time.  I cannot believ...

One way transmission

I have BT cloud voice and it's one way transmission, they can hear me but I can't hear them. I've diverted the line to my mobile and it's still happening. So that tells me the fault is within the rickety BT VoIP system, they of course don't open unti...