BT Business Phone line Community posts

Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring. How do I divert calls? Wi...

Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

No landline for weeks

Incompetent BT has messed up my business number. I do not have a landline for 3 weeks. They can't transfer from digital to analogue line that they suggested to do. Complain with head office going no where and my business is affected. What are my next...

Resolved! Failing PCi compliance scan due to port 7547

Please could anyone offer advice. I seem to be going round in circles with BT and AIB merchant services about a failed pci scan. Im honestly not a tech buff atall, and my knowledge is limited. The pci scan run by AIB merchant services has failed due ...

Faulty Yealink Handset

Has anyone out there had any problems with their Yealink W70 handset? We have two and both have had to be returned because they 'lock' on the speed dial screen and you cannot press any buttons. Now it has happened for a third time. I cannot believ...

One way transmission

I have BT cloud voice and it's one way transmission, they can hear me but I can't hear them. I've diverted the line to my mobile and it's still happening. So that tells me the fault is within the rickety BT VoIP system, they of course don't open unti...

HELP!

I thought posting on this forum would possibly offer me some Help, but after over. 160 views, I have had no reply from BT?I am now on week 2 with no phone lines.I was left no alternative, but to look for another provider, and can’t believe this, but ...

Disconnected by BT

I have been disconnected on Mon 24th Jan, for no reason. I have been sent round in circles from department to department, having made 36 calls from Monday - Friday, with no Help at all. I have been told that my number cannot be reallocated. I do not...

Cannot Login to Cloud Voice Express

Trying to register with Cloud Voice Express,entering my account details ( which successfully log onto BT Business account) simply throws me back to log-in page.Have tried :- 2 mobiles ( Samsung A55 and A52 both running Android V14) reinstalling app ...

Cloud Voice Express phone connection woes

We have a BT Business Broadband FTTP line - with a Cloud Voice Express landline number used for incoming calls (outgoing on Vodafone mobiles as that's the cheaper option with the BT deal) - 4 Yealink phones on the landlineAt irregular intervals we g...

CLOUD VOICE EXPRESS NOT WORKED SINCE OCTOBER 2024

We’ve had to migrate from plusnet business to Bt broadband / cloud voice express, since October 2024. Our phone lines were disconnected without our knowledge since then we have had no phones at a very busy time of year for our church school.We made...

Resolved! How do I turn off BT call minder please?

Hello, I hope someone can assist please. I am trying to turn off Call Minder on our BT cloud voice line but there are no instructions how to do this anywhere - it's not even in the call minder user guide and there is no option to cancel in the menus ...

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