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Frequently asked questions - Phone lines

How do I do proper telephone line checks?  Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.    How do I divert calls?  ...

BethM by • Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Phone Not Working - Digital Voice

Hey BT we are a small business needing your service and we have been on this phone thing for a while. we were eventually advised we needed to buy a phone from BT, which we didWe were told its a simple plug and play.Done, only to find out the phone is...

Digital line no incoming calls

Hi We’ve had our digital line installed 2 weeks ago still can’t receive incoming calls can only call out. Spoke with BT technical team multiple times no help and no further forward. Really need this issue sorted

Digital voice

Hi Just had BT Cloud Voice W73P base unit handset installed, needed to add a second handset , we've registered this as per instructions but we can't make  or receive calls with this second handset. Is there something else we need to doThanks

My business number changed without my consent

I have used my business telephone number for the past 12 years. Around five years ago, I moved the number to a BT Business Cloud Digital Line.Around two months ago, my business number was transferred to a newly opened business without my knowledge or...

Forced into new contract

I own a small business and  am very happy with BT cloud works.Our copper connection will be switched off at the end of this year.  We have been told we need a fibre connection and sign up for a minimum three year contract. Problem is my business is l...

No phone lines since changing to BT!

I moved to BT Local Business through my absolute trust in BT.  I requested a broadband router with ATA facilities (it transpires a separate ATA is now necessary as the supplied BT Business Smart Hub 3 does not carry an internal ATA as did its predece...

My post here has disappeared

Yesterday I placed a post regarding my landline which is not working.  I described how the chat operator terminated the call for no reason other than I had a gmail email address. The post is no longer here on the forum. Has somebody deleted it? Also,...