Phone line
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Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by Administrator
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  • 0 replies
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Cloud voice express handset

As a new cloud voice express customer - can anyone advise,can I use a different handset than the one provided by BT - the Cisco desk phone is the worst thing I have ever seen.For example an off the shelf cordless dect phone ? thanks

Bryangm by Member
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  • 10 replies
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How to connect Poly VVX 150 to Smart Hub 2

Hi Everyone, I'm brand new member joined today. here's my difficulty:- BT have installed fibre broadband to some premises I'm involved with and they have provide a Poly VVX 150 cloud phone for phone service. The phone came supplied with a cable with ...

where do i find my SIP outbound proxy?

hi,  btcloudvoice + webex user, windows 10 i have webex setup, it works well when clicking TEL: links, but we use a CRM package that can only initiate calls via the TAPI protocol. i have found a helper application that routes TAPI to VOIP, but to set...

Contract Cancelled

Hi:)I had a contract cancelled, apparently some provider was trying to take over BT for my restaurant.I didn't answer to their email but called them as soon I got a letter and by phone they reassured me that all was sorted and nobody was taking over ...

Davide by Member
  • 343 Views
  • 4 replies
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Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by Administrator
  • 920 Views
  • 0 replies
  • 0 kudos

My Organisation's landline seems to have been "Spoofed"

I am posting this here as i can't find any information online as what to do when your number has been spoofed. We are an emergency services provider and one of our range of DDI numbers appear to be used by another organisation.  We are only aware whe...

Mark36 by Member
  • 194 Views
  • 1 replies
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Cloud Voice Express - second number?

Hi there, Although I am struggling to retain my existing number from BT Residential to BT Business I need to ask if it is possible to add any additional numbers to Cloud Voice Express? I ask because I have a second line that I moved from BT Residenti...

GlynH by Member
  • 296 Views
  • 1 replies
  • 0 kudos