BT Business Phone line Community posts

Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring. How do I divert calls? ...

Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

ASSISTANCE PORTING OUT BT BUSINESS NUMBERS

Hi thereI'm looking for the correct person to connect with to discuss moving some landline numbers across to another provider.I've tried the BT Business WhatsApp group but no response so far.

BT Onephone decommissioning

As the BT Onephone system is being decommissioned in March 2026, I will be glad to cancel our services with BT & go elsewhere for our telephony. This is due to a long history of awful service & underhand sales techniques which have cost us tens of th...

Failed port in

Ever since we went live with BT on 2nd October, BT didn’t take over properly from our previous provider. So we have requested a port in on both the 7th Oct and 21st Oct which was due to take place on 16th Oct and 31st Oct, respectively. Each time bei...

Cloud Voice Express

Afternoon all.What a joke! A company as large as BT launch products that do not work or have so many faults. They have us over a barrel. We sign contracts,so there money is guaranteed. Trying to get through to them is a joke as well. Live chat is ...

Unknown number on itemised usage list on monthly invoice

For the last 3 months an unknown number is listed on my itemised call list (32 this month). I have spoken to Billing on two occasions and they are now saying it is not a billing issue and I need to speak to 'technical' However calling the fault line ...

Configure Polycom VVX101

Hello, first time noob.... We recently moved from Sky Business to BT Business and now have a Hub 3. Previous handsets worked with the Sky hub (digitally) fine, now they don't want to play with the BT hub and I've read many versions of how you can ...

Cloudvoice Call Number Blocking

We are able to block certain incoming numbers at User level using 'Selective Call Rejection' but I can't work out how to block numbers at a Site level. Is there any way to do this? - I can't find anything in the Portal.

Switched back to BT but landline number changed

Switched from BT to Vodafone 2 years ago with the same landline number and now switched from Vodafone to BT last week (broadband went live on Thursday) and when buying the package I selected the option to keep the same number. However phone line only...

Speak to a Human

I cant make or receive calls, can't get to speak to anyone. Any numbers where i can speak to a human??

Porting Out Local Number from BT

Hello Support! We are in process of porting our local BT phone number (business) to new VOIP provider (Telnyx) and looking for BT information to be listed in Loosing Carrier section on LOA form (link to a screenshot https://app.screencast.com/AArzl6b...

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