Payments, charges, call options, My Account - get answers to your billing queries on this board.
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Frequently asked questions - Billing

How do I set up your new BT account? You can only register an account online for phone lines, broadband and if you have a OneBill (account number starting with a VP). Here’s a guide for how to register for a BT Business account.   How do I access my ...

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BethM by Administrator
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Complaint resolution

Hi. I have multiple complaints logged. With bills phone not working etc… now complaint handler can only deal with one. Can’t see relevant screens and tells me to log with other departments.  I have many people saying they have logged issues but no he...

Resolving a BT One Phone complaint

Does anyone have a suggestion how to resolve a complaint relating to a BT Business One Phone contract?  We ended the BT One Phone contract last year (and transferred to a combination of BT cloud voice and EE, as arranged by our account manager), but ...

marks1 by Member
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Price Increase and discounts

So, hopefully someone can help me as the online chats I have done twice now (wasted a good 4 hours of my life on this so far) have been super unhelpful. We signed up to a new 60 month contract last year for 2 broadband only lines. One was for £46.95 ...

(N220408-484727) Cease Switch Maintenance

I recently applied to cancel our Mitel Maintenance, I was under the impression we were not in contract so should not be any charges for cancelling. I was actually expecting a credit back dated to the cease date of 20/12/23. An e-mail has come back sa...

calls to unknown numbers and getting large bill from BT

Last year we received our quarterly bill. It was for over £15000. I immediately had an engineer come out and investigate where this line terminated. I did not terminate into our premises. I had the line ceased. I reviewed the bill and it turns out th...

Ongoing billing and account management issues

 Hi, I am so tired of trying to resolve our issues and I have no idea where to go with this now! We signed a new contract in April 2023 with BT Local Business where we were told we need to change to a digital system and that a new private fibre line ...