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Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else?  You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

BethM by • Administrator
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UNBELIEVABLE

A long saga I will not go into here, suffice to say when I downloaded my bill (dated 25th March) on 26th March I found an incorrect charge entered on 20th March for £40.00.   I rang to complain immediately but was told 'we cannot correct a bill - we ...

The worst experience you can have

Hello, I had to share this, I have never had such a complicated and slow experience, 1 month and a half to receive the box, after calling for more than three hours without counting the chat discussions to try to fix the problem, I went to the store, ...

Bt business over Charging

I’ve been with bt at our business for nearly 35 years and moved with the times and upgraded to the cloud system back in 2016. The system and app worked well and was paying about £140 all in for the phone and broadband.  late last year we kept getting...

Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else?  You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

BethM by • Administrator
  • 418 Views
  • 0 replies
  • 0 kudos

Identity theft used to set up a business account in my name

My identity has been stolen by a thief who set up a business account with BT, perhaps to intercept kit ordered to my address(?). I have received late payment notices for services and/or kit I have not ordered (I do not subscribe to any BT services), ...

Details of contracts on our two phone lines.

Can anyone help please?I've got a really simple question. I just need to find details of the contracts on our two lines Surely they are on 'My Account'? But can't find them. Have been on 'Online Chat' since 0932 in the hope of getting some help. With...

Account Name on Invoice

My company name has changed, how can I get that changed on my business invoice? - there's no possibility online

Bills for other organizations

When we log into our online account we can see bills for several different companies.  These are not related to us and we do not know who they are.  We can see all their bills and presume they can see ours.  We have tried getting this resolved but no...

Making a complaint

Hi, can anyone help with how to make a complaint? I upgraded from a copper line to full fibre broadband in January 2024. Since then BT has been charging me for 2 lines. Each month when the bill arrives I contact billing. I am told that the bill will ...

Overcharged £1267 so far and it never stops

Hi, we're a small business (4 full time staff) and our experience with BT over the last few months has left me in a state of despair. I'm reaching out on here today for someone to please, please help. Today saw another amount taken from our account, ...

Neil_W by • Member
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