Billing
Payments, charges, call options, My Account - get answers to your billing queries on this board.
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Frequently asked questions - Billing

How do I set up your new BT account? You can only register an account online for phone lines, broadband and if you have a OneBill (account number starting with a VP). Here’s a guide for how to register for a BT Business account.   How do I access my ...

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BethM by Administrator
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How much can I reduce my BT Bill?

Been with BT for 10+ years. Always been paying £40+ per month as I've always had BT Sport. Always been on the higher tier with all the different add ons (e.g. £168 over 2 years for "unbreakable WiFi" which was just a 4G hotspot which I used for a tot...

merica by Member
  • 112 Views
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Business Billing Complaint Escalation

We've had an ongoing business billing issue since August 2023, with duplicate & incorrect billing.We had an upgrade to our BTCloud & BT.Net accounts, and due to the way it had to be handled we have ended up with two old accounts with no service attac...

CPB by Member
  • 228 Views
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ERRONEOUS CHARGES

We have as a company recently ported to BT but have been charged rental from the time the phones were delivered instead of the port date when the service became live.

I'm at my wits end with BT. What can I do?

a few months ago I moved house, and BT charged me an early termination fee (several hundred £) by mistake. They then disconnected my line for non-payment. I was forced to pay their required amount to reconnect. I raised a complaint which found that I...

EMail address for billing/service complaints

Is there an email address for service complaints - we're suffering a world of pain trying to consolidate billing for various lines and broadband services for the company that now owns the properties and have ended up with EE accounts created as multi...

HRLTony by Member
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  • 1 replies
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BT taking money - I don't even have a BT account!

Hey guys, I'm living in China, and thus do not have any account with any business in the UK apart from my car insurance.I've just had a payment for £40 taken out of my bank account under BT GROUP PLC. Anyone experienced this? It was also taken out un...

How much can I reduce my BT Bill?

Been with BT for 10+ years. Always been paying £40+ per month as I've always had BT Sport. Always been on the higher tier with all the different add ons (e.g. £168 over 2 years for "unbreakable WiFi" which was just a 4G hotspot which I used for a tot...

meber by Member
  • 372 Views
  • 1 replies
  • 0 kudos

BT is not able to close my account

Hi, In April I was out of contract and phoned up to close my BT account (Phone, internet & fixed IP). I was told this was fine, I would need to pay one more month and I could finish with BT. I signed a termination contract with BT on 28th April of th...

Canceled by service but still getting billed?

About a week ago I called and was on the phone for about an hour trying to cancel by services because I moved out of my apartment and could not move my services to my new residence. I have already sent back my equipment as well. However, I just recei...

rojer by Member
  • 442 Views
  • 1 replies
  • 0 kudos