BT Business Billing Community posts

Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else? You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

Continuing to be charged after cancellation

I placed an order with an alternative ISP to migrate my services away from BT Business on 26th June. My services with BT Business were cancelled on 27th September and I was disconnected. I have received numerous "We're sorry you're leaving" letters s...

Unable to access online account service with BT

BT have just cut us off from access to our online account saying we need to "resecure our account". The web process looks easy to follow and standard, but it asks for our Account Number. When we type in the Account Number on our bills (including ...

Confusion of home/business accounts?

Hi all, Looking for guidance, I log into business account every 3 months to get my bills for HMRC, and every time I do/try, I get the same issues. It may be me whos doing it wrong , Im not sure.So when I go to the site I get the choice...home or busi...

Unknown telephone number in itemised call list on monthly invoice

For the past few months my monthly invoice itemised usage list shows an out-of-service number that I do not recognise and which I have not called (32 this month). I am not charged for these 'calls' as my contract includes free calls, however I am con...

BT - A Blueprint for Appalling customer service???

As a business, we've been asking for months if not years for some very simple information:1 - Itemised billing - only 5% of our BT bills are itemised and show information on what we are actually paying for.2 - For GDPR reasons, updated billing addres...

Originally BT Consumer At the end of my tether with BT Business EE Back to BT Debacle

I’ve got an ongoing dispute with BT. They keep charging my account even though I’ve already switched to Virgin Media. I escalated it up the chain after they moved my account from EE back to BT Business, then decided to slap me on a 24-month contract ...

Complaint

How does one get to make a Complaint to a team that will deal with Complaints as opposed to the existing Call centre that do not deal with any issues, never phone back if the call is not answered, do not phone back at pre arranged times and close Com...

Charges after contract end

Hello, My BT business account number: [REMOVED]. I had a 24-month contract ending on 30 July 2025. On 30 June 2025, I called BT to give my 30-day notice to prevent an automatic renewal for another 2 years. Once the service ended, I returned all equ...

BT now billing me for an account closed in November 2022

I used to have a BT Business account to do my webhosting. I retired not long after covid and cancelled my contract with BT, and I have a copy of a document in November 2025 confirming that this was the case and that no payment was due. However recent...

Unknowingly entered into a new 24 month contract without any sort of confirmation or explanation

Last year BT contacted us to update our router. At the time we had just put the house on the market and said no as we would shortly be moving. Some months later, house still unsold, BT persuaded us over the telephone to have a new router which they s...

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