Billing
Payments, charges, call options, My Account - get answers to your billing queries on this board.
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Frequently asked questions - Billing

How do I set up your new BT account? You can only register an account online for phone lines, broadband and if you have a OneBill (account number starting with a VP). Here’s a guide for how to register for a BT Business account.   How do I access my ...

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BethM by Administrator
  • 2920 Views
  • 0 replies
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Billing

Don’t waste your time on here it’s the same as the rest of BT they don’t do anything or get back to you  

CSP by Member
  • 502 Views
  • 0 replies
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Response

From the installation date being wrong to every bill being wrong no one responds to you no one knows what they are doing , asked for help on here and no one responds was told they were looking in to it but then no more communication which is ironic i...

CSP by Member
  • 545 Views
  • 3 replies
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Billing nightmare

I transferred my account [REMOVED] to my client in  June 2023 . They cancelled the account in July.  the details obviously got screwed up because I am still getting threatening emails 17 months later. we have all contacted BT multiple times who say t...

BT One Phone not implementing Communications Ombudsman decision

Morningwe joined BT One Phone last year. BT gave us airtime credit as an incentive to join and agreed charges. Since then we have been significantly overcharged and not had the airtime credit applied to our account. This resulted in a complaint to th...

P4ulr by Member
  • 366 Views
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Dashboard Anomaly

My dashboard at https://business.bt.com/my-account/portal/dashboard  says 'You have no billing accounts' but when I try to add what I know is my billing account at https://secure.business.bt.com/Account/AddBillingAccounts.aspx  I get "Looks like you’...

DrMopp by Member
  • 435 Views
  • 3 replies
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Billing

Is there anyone you can talk to in the uk to resolve billing problems had problems from day one no one is helping or resolving on phone for hours every month 

CSP by Member
  • 889 Views
  • 9 replies
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Identifying Copper lines - Corporate Environment

Posting here because there doesn't seem to be anywhere else to go.Am a sysadmin for an organisation with MANY sites, many that aren't well documented. May have alarm lines, door access controls, etcStarted identifying lines when they were in the thou...

Raise complaint about incorrect billing

Hi, Is there an address, both physical and email that I can contact in order to complain about a BT Business billing issue that six months on, BT has made no attempt to resolve and will not engage with me on as the named person on the account no long...

VPance by Member
  • 477 Views
  • 4 replies
  • 0 kudos