BT Business Billing Community posts

Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else? You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

RE: 123 call charges billed for and not made

E: 123 call charges billed for and not madeBeing charged for calls made to 123 the speaking clock on my bill every month. Called BT and they have and have been given no solution but on reading here there seams to be a common fault. I have escalated...

How to update account details

So;Every so often when I log on to Bt Business website I am asked to confirm my details.I try, to be told it is not working.At the moment my main email works but cannot add a secondary email, which will become important soon as BT do send emails to a...

My business account no. [removed]

I am an account owner. When I contacted BT that we can not connect to the internet, they said they did not have my name on the account. My company is ACO Electronics Ltd, unit 3 Manor Farm Business Park, Wendy , Royston SG8 0HW and we pay the bills e...

BTOneBill account details merged with another company

I am the IT Manager for company down in Cornwall. After a massive issue with BT Local Business in Plymouth failing to cancel multiple lines after they were migrated/upgraded, we noticed that our BT OneBill account details were no longer working when ...

BT local business billing

Following a call from the 'local business' team in Plymouth last September, who I've since learnt aren't actually BT but a franchise, we agreed to a new contract that we were told would lower our bills. Subsequently we were sent equipment and a total...

Onephone charge for data not used

We use btonephone for our small hotel business. Only use 2 of the sims in the package and ONLY us them as phones. Use around the building and take one home with me. Have no apps on the phones that use data and have had zero data usage billed since st...

OpenReach engineering queries

Hello - is there anyone who can help please? We are trying to disconnect a copper wire line and migrate Broadband to another line. However the OpenReach engineer seems to have been given misleading instructions - and he is not going to migrate the Br...

Identity fraud

hiA business account has been set up with my name and address used fraudulently. Multiple calls to several departments have gone nowhere. Two letters of complaint sent by registered mail have not been replied to. I am now being written to by a debt a...

BT billing complaint - is there an email to contact?

I am so frustrated as I am not getting anywhere with a complaint made to BT billing. I was assigned a complaint reference in September after trying to sort out a problem from July. It has been one mistake after another. I have tried to get another co...

Continuing to be charged after cancellation

I placed an order with an alternative ISP to migrate my services away from BT Business on 26th June. My services with BT Business were cancelled on 27th September and I was disconnected. I have received numerous "We're sorry you're leaving" letters s...

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