How do I set up access to the billing account for myself/someone else? You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...
As a business, we've been asking for months if not years for some very simple information:1 - Itemised billing - only 5% of our BT bills are itemised and show information on what we are actually paying for.2 - For GDPR reasons, updated billing addres...
I’ve got an ongoing dispute with BT. They keep charging my account even though I’ve already switched to Virgin Media. I escalated it up the chain after they moved my account from EE back to BT Business, then decided to slap me on a 24-month contract ...
How does one get to make a Complaint to a team that will deal with Complaints as opposed to the existing Call centre that do not deal with any issues, never phone back if the call is not answered, do not phone back at pre arranged times and close Com...
Hello, My BT business account number: [REMOVED]. I had a 24-month contract ending on 30 July 2025. On 30 June 2025, I called BT to give my 30-day notice to prevent an automatic renewal for another 2 years. Once the service ended, I returned all equ...
I used to have a BT Business account to do my webhosting. I retired not long after covid and cancelled my contract with BT, and I have a copy of a document in November 2025 confirming that this was the case and that no payment was due. However recent...
Last year BT contacted us to update our router. At the time we had just put the house on the market and said no as we would shortly be moving. Some months later, house still unsold, BT persuaded us over the telephone to have a new router which they s...
We are a small business, and have had a contract with BT for many years. We were contacted by BT about a year ago, and informed that BT were withdrawing Cloud Phone and migrating customers to BT Cloud Voice. Our temporary administrator was told we ne...
If you're a freelancer, small business owner, or service provider in India, you already know the struggle of creating clean, professional invoices. Word files are messy, Excel is confusing, and most software either requires sign-up or is too expensiv...
Hi all,I was hoping someone could help. My Dad recently sold his business due to ill health, but he is still paying for his BT account. Unfortunately, he is terminally ill and in a hospice, so he is unable to make the call to BT himself. I have tried...
Hi.Re did the fibre contract about May the first.First bill now includes two extra Cloud Voice Express contracts.Have the V2 included version but what are the other two?? Thanks anyoneMike
