Billing
Payments, charges, call options, My Account - get answers to your billing queries on this board.
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Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else?  You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

BethM by Administrator
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Two accounts

I have two business accounts with BT one with an email I use and one BT set up so I could get in. The one that BT set up is not a valid account I have been trying now for six  months as I can not log in due to the new security i spoke to someone who ...

Lynn6 by Member
  • 63 Views
  • 1 replies
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BT Business - Multiple accounts and frustration!

Our business has been with BT for almost 30 years and with our growth, the accounts have increased and now gotten quite extensive. We have multiple accounts which have been set up in several variations of our business name and I'm desperately trying ...

Billing

So, what am I supposed to do? I believe my bill is incorrect, I have questioned it but I have not had an answer and now it looks like I am overdue paying it. Seriously, BT, get your act together.

JAD1 by Member
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FrankMcCall

Why cannot I access my archived orders? The dashboard indicates there are 9 but they are not accessible at this time and purposes I return “later”!

Unable to login to BT Business account

For some time we have had two BT accounts under the same email address. One was a "phantom" account with no services/billing details and one was our usual business account. We have previously been able to login to the business account only if we visi...

Billing

I am supposed to get paper bills but you don't send them I then requested an email with bill to download.You have sent me a bill belonging to a lady in Scotland.This is totally unaceptable how can I pay when you can't send a bill out

6466 by Member
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  • 1 replies
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Termination

I used to be a partner in a small business with BT Gigabit fibre. That business closed down and I was told by BT that I would have to pay early termination fees. They said I could move the account to my new business that was just me on my own. The pr...

RE: 123 call charges billed for and not made

E: 123 call charges billed for and not madeBeing charged for calls made to 123 the speaking clock on my bill every month.  Called BT and they have and have been given no solution but on reading here there seams to be a common fault.  I have escalated...