Billing
Payments, charges, call options, My Account - get answers to your billing queries on this board.
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Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else?  You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

BethM by Administrator
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Complaint

How does one get to make a Complaint to a team that will deal with Complaints as opposed to the existing Call centre that do not deal with any issues, never phone back if the call is not answered, do not phone back at pre arranged times and close Com...

AJCSN by Member
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Charges after contract end

Hello, My BT business account number: [REMOVED].   I had a 24-month contract ending on 30 July 2025. On 30 June 2025, I called BT to give my 30-day notice to prevent an automatic renewal for another 2 years. Once the service ended, I returned all equ...

BT now billing me for an account closed in November 2022

I used to have a BT Business account to do my webhosting. I retired not long after covid and cancelled my contract with BT, and I have a copy of a document in November 2025 confirming that this was the case and that no payment was due. However recent...

Billing

We are a small business, and have had a contract with BT for many years. We were contacted by BT about a year ago, and informed that BT were withdrawing Cloud Phone and migrating customers to BT Cloud Voice. Our temporary administrator was told we ne...

Resolved! Cancelling ill Father's account

Hi all,I was hoping someone could help. My Dad recently sold his business due to ill health, but he is still paying for his BT account. Unfortunately, he is terminally ill and in a hospice, so he is unable to make the call to BT himself. I have tried...

BT Business Account Manager

How do I find out / contact my BT Business ManagerA name and e-mail address would be great.But just a generic e-mail address for the BT business department would be a startMany thanksRich

RichK by Member
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