How do I set up your new BT account? You can only register an account online for phone lines, broadband and if you have a OneBill (account number starting with a VP). Here’s a guide for how to register for a BT Business account. How do I access my ...
We had a new contract set up in late 2021. We were mistakenly charged for an extra phone and broadband service from that point onwards. This has continued whereby we have been overcharged right through into a new contract to now. Nobody wants to reso...
I have had a discussion on here before, and was told I would be contacted regarding BTOP still billing us for a service we no longer have with them. I have had various calls from BT & BTOP, to cancel our contract using a ETC waiver from BT Local bus...
Please can any one Help, I have tried getting my billing issue sorted.Every time i phone i am either on hold for a hour or more, or i get passed from department to department
We moved premises and went from an analogue exchange to a digital system. I was told that all my services would be transferred and our phone number would be ported to the cloud.Unfortunately what they neglected to mention was that our international c...
can you advise please I am out of contract for 2x LL phones and BB FTTH Halo 3 and TNT Sports Im having problems renewing on a new deal I get billed to myself at my home address BUT C/O my company the DD gets paid out of my company bank account ...
We started a new contract in December 2023. The new contract is for cloud voice phone.Previously we had BT one phone, and cloud voice . as we didn't need the mobile bt phone we didn't renew it. We have been billed continuously since December 2023.We...
My partner directed me here as she found that some cases had been solved by getting in touch here. I have copy and pasted my situation as I have been trying to get this resolved for nearly 6 months and I'm tired of explaining it. If any help to solve...
I've received a letter from a debt collection agency claiming to be chasing an unpaid bill from 2010. The letter doesn't quote the phone number involved, the account number or name, or the address it relates to. They enclosed a letter apparently from...
I am emailing because 18 months of telephoning has not resolved the problem, and I will have no option other than to go to the ombudsman as well as seek compensation through the courts if this cannot be resolved.The current complaints reference is IM...
Hi. I have multiple complaints logged. With bills phone not working etc… now complaint handler can only deal with one. Can’t see relevant screens and tells me to log with other departments. I have many people saying they have logged issues but no he...
