ACCESSING FTP SERVER FOR BT BUSINESS WEB HOSTING

[markhunter]

Despite having spent all day on the forum and help/support I still can't access ftp server for my website. I downloaded Filezilla and can access my free web space using this but for the website I receive message 530 LoGIN INCORRECT. I enter

host ftp.    our domain name with the .co.uk on end (no www)

user          our domain name again  with .co.uk on end ( no www or ftp)

and the password used for logging in to bt website

is this correct?

I've also tried using internet explorer but it stilll won't work.

Any suggestions?

[alastair]

almost.

host i used was ftp://website.co.uk

un :  website.co.uk

password i logged into the portal and went to manage webhosting. there is a bit to set the pw for the website there