At the end of my tether

[IainTraynor]

I been trying to close my advanced web hosting account for the past 2 weeks as my business is no longer trading. The last time I was was on the phone for over an hour and was transferred to no fewer than 6 different departments. I was then asked to fill in a form that was emailed to me, which i did, only then to receive an email saying that i did not have a WEB WORLD ACCOUNT. I already know that, I have advanced web hosting !

I simply want to close this account down, i give my account number and would think that armed with this information it should be a simple matter for BT. Obviously not !!

I am at the end of my tether with this, how difficult can it be.

Can anyone please help me !!

[gugaguga]

Must be a headache for you this past two weeks. People should be able to give you an advice here. I don't have anything on top of my head yet since calling the Customer Service is really the best option on doing this. 

[haus]

I am trying to do the same. Why is BT such a joke? They offer a sub-standard service yet won'y let you cancel it!

I might just delete my direct debit.

[Ian1974]

Hi Iain,

Sorry to hear you are having these problems trying to cancel your hosting services.

Please can you send a dns enquiry form via www.dnsforms.co.uk and mark for my attention in the message body.

I will then be able to assist further.

Kind Regards,

Ian - F-

Bt Business Domains

[crapbt]

hi  i phoned for help twice now i went through the dreadful phone came of waiting for someone to pick up after going through the crap number pressing **bleep**e. then after three 1/4s of an hour got through to someone then the phone went berserk with the ; put it down siren  this left me mad!! i reget buying my webhosting service  i sypathise with you why is bt so bad!

[Ian1974]

Hi All,

If you require help with your hosting or domains please feel free to use the dns enquiry form at www.dnsforms.co.uk.

We aim to respond to all enquiries within 1 working day.

Kind Regards,

Ian - F -