BT Business Hub connectivity issue

[andyp1972]

Hi there

New BT Business Broadband user here with basic experience of home broadband wireless networks, but this has me stumped. Have gone for the BT Business option rather than home broadband in the hope it would provide faster speeds.

I have a laptop running Windows 7 and my flat mate has a laptop running Windows XP SP3 but also with Ubuntu on it as a dual boot. 

When my flat mate boots his laptop on Ubuntu, both of us can access the internet wirelessly with no problems.

HOWEVER

When my flatmate boots his laptop into Windows XP, netiher of us can access web pages or emails, although his laptop will run Skype no problems. I also cant access the router either remotely or via ethernet cable. 

Have tried the usual uninstalling the wireless connection on both laptops, re-starting the router, requesting assistance on the phone to BT for over 2 hours etc. BT have finally advised that its got to be an operating system issue so they cant help.

A colleague at work suggests switching off the firewall on the BT27090HGV router, but there isnt an option for this when I access the router via my laptop. 

Any ideas? Please help! Many thanks in advance

[spank]

Hi there,

It does sound like your colleagues wireless connection is affecting the whole network.  If it works fine in Ubuntu then it's not the hardware itself, it's the driver.  Has he tried updating his wireless/lan drivers?

I have came across this before with the business hub, but I always put it down to hardware.  This is the first case I have seen were it works fine on another OS with the same hardware.

Thanks

[RichCreedy]

his windows machine may also be heavily infected with malware, which i have seen cripple a wireless network.

does he use anything like limewire, bearshare, morpheous, etc, good chance of malware infection if he does.

try running something like malwarebytes anti-malware.

[dave]

What Rich says sounds likely. It is possibly part of a botnet or something and is attempting to send out spam.

[bobsmyunkle]

Hi there, did you ever sort this problem out? We are having the same problem with our wireless network... Bt are telling us it isn't their system.

Did running the malware program work?