Hi, can anyone help please with this. We recently changed provider to BT, the first couple of weeks were ok, but now we are requiring on average daily factory resets of the router in order to rectify a lost broadband connection (flashing orange/red 'b' light). A factory reset is the only thing that solves it, but is annoying as we need to reopen ports etc with each reset.
BT say if they send an engineer they will charge us £150+vat if it is our fault. We are a small charity of 6 people with no dedicated IT personnel, and can ill afford this, or our own IT company to come out. Everything was fine until this new Hub and switch to BT.
These are our line status report:
ADSL Line Status
Connection Information | Line state: | Connected | | Connection time: | 0 days, 04:34:19 | | Downstream: | 6.336 Mbps | | Upstream: | 1.008 Mbps |
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ADSL Settings | VPI/VCI: | 0/38 | | Type: | PPPoA | | Modulation: | G.992.5 Annex A | | Latency type: | Fast | | Noise margin (Down/Up): | 8.5 dB / 5.7 dB | | Line attenuation (Down/Up): | 35.4 dB / 20.3 dB | | Output power (Down/Up): | 20.0 dBm / 12.3 dBm | | FEC Events (Down/Up): | 0 / 0 | | CRC Events (Down/Up): | 710 / 60 | | Loss of Framing (Local/Remote): | 0 / 0 | | Loss of Signal (Local/Remote): | 0 / 0 | | Loss of Power (Local/Remote): | 0 / 0 | | HEC Events (Down/Up): | 1299 / 7 | | Error Seconds (Local/Remote): | 348 / 0 |
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