So I moved premises at the start of December, and the phone line move went fine. The Broadband (BT Broadband Unlimited) took three weeks to get sorted out, including a cancellation of the original order by some tech called "Andrew" - thanks very much, I don't know why that was required, but you really put the kybosh on my chrimbo. Worse than that, at the time I'd started the migration, and up until the day before it was active, the upgrade page was patiently telling me "it'll be alright, we can upgrade to fibre when it's done" - same story I was told by the "moving premises" people. Now due to the fun and games with the original order and the continuously slipping completion date, some monkey cancelling the order and telling me "it'll take 5 working days guv" when I've already been waiting for a fortnight for the order, it looks like I've missed the fibre boat. What's worse, is that there's no alternative provider I can go to. Oh wait, it gets better, there's no forecast for when the exchange/cabinet will get a capacity upgrade, so now I've no idea how long I've got to put up with 2Mb/s broadband (a significant step down from the 16Mb/s I had previously and not a patch on the forecasted 66-80Mb/s fibre prediction)
Is there any information anywhere to say "here's the planned work, look, your cabinet gets sorted in XX decades!" or should I take it up with the regulatory body?
