BT VOIP Fax - Small Business Server 2011 & Cisco 887W ADSL Modem

[compu-technics]

Hi All,

I've been working with a local small business with a systems overhaul from workgroup machines to an SBS 2011 environment.

They've just informed me they've opted for a BT VOIP line for their fax services (nothing like surprises nearing the end of a project!).  Having never dealt with VOIP on this level, I was hoping for a few pointers.

As I mentioned, they have a Small Business Server 2011; this is running off the back of a Cisco 887W ADSL device.

I appreciate more information will be required, however I'm just at the beginning of my investigation and surmised that this would be the best place to start.

Many Thanks

Jamie

[SeanC · Accepted solution]

Hi Jamie

For your customer to use our BT BBV for a fax line he would need to configure one of our BT Routers 2wire 2700,2701 or Voyager 220. Any other way is not supported.

Regards

Sean

[compu-technics]

I assumed that would be the case and although I personally think this is somewhat un-malleable, I wasn't involved in the inception of the process so I have no problem with that, although I was surprised that BT sold a VOIP line without advising that a BT business router was required. That being said, BT did send out a business router as soon as the point was raised.

Thanks
Jamie