I can't believe how difficult BT make life for a SME. There is a business that I help that has been going around the houses at BT for over 3 weeks for BT to sort out a BT Versatility system and just to get a service that they pay for to work properly. You get handed from one end to another and no one can just sort out an issue. As soon as one little bit is 'sorted' the ticket is closed and no one sees the bigger picture. The company in quesiton relies on the BT Versatility system to receive all incoming calls to the business and the broadband to allow emails to be sent and received but the broadband keeps dropping out and BT FAILS to fix the issue. Also some additional problems with remote worker handsets have taken 3 weeks to be replaced - despite BT saying that it's probably the line at the remote location not working and separate NONE BT systems working perfectly.
The staff say sorry but SORRY does not cut it after 4 weeks of pain and suffering - BT should compensate for loss of business - the amount they charge for the versatility maintenance pack is a joke, they then make you pay them to phone them with an issue and don't give one when you do get through. To top it off the admin/moderator postings on this forum are also a joke - it's either I can't help you or please have a look at the handbook. The whole system needs looking at and help needs to be help...it's all because BT has too many departments that don't talk to each other and the standard help is - you need to talk to another department - buck passing
Wonder how quickly this will take to be removed from the forum..
BT admin - please passs onto your Press Warroom as this is now going to the media - it's time BT paid with their reputation rather than piss off customers
