The miss-selling was due to claiming that features were available, but subsequently weren't. A particular issue was their 'send mail' limits. This is important to my business and one of the reasons why I left my previous ISP after many years. They advised the limit was 200 but in actual fact it is 50. 200 is the limit for sending mail via their servers using an @btconnect.com address. What business would use an @bt address for sending their customers email?? I made my enquiry clear, stating that I would be using my own domain and mail servers.
Sending sometimes thousands of (ledgitimate) emails per day to customers, this limit quadruples the time it takes. As a daily task this is at great cost to my business and just one area where BT miss-sold, saying they could support and provide elements they couldn't.
It's taken them 4 months to tell me AFL (Actual Financial Loss) can't be claimed for broadband issues but as one hand doesn't seem to know what the other is doing within BT in my experience, I hoped someone might be able to qualify this statement.
