Hi JacobB,
have you contacted the business technical helpdesk to report the problem with your broadband speeds, their contact details can be found here.
Markp
Impiulse noise - that is in general outside BTs control. If the ambient noise level increases and it can be hundreds of items that cause it then teh line performance will change. In a most cases the change is gradual and slight so the effect on te line is small.
However, if there is a large change in noise - a large burst for example then the router will see this and compensate/readjust. An example could be a back up generator, or a noisy electric motor being used close to a BT street cabinet or above a cable duct.
Two examples I have seen: A friend of a friend asked if I could have a look at their broadband as it was dropping out from early evening through to just after midnight, some nighgts. Their neighbours were having problems too. He left me there when he went to work - about 1/2 mile away and said, when you are hungry come down for a kebab (he had a mobile takeaway stand). After about 30 minutes the circuit dropped and restablished at a very slow speed. I walked down teh road and there he was, in the layby with his generator right next to the cabinet. The reason it was only some evenings was that his location in the layby varied.
Secondly, when repairing a road and footpath the workment put their compressor right against pole - killed all broadband to the 8 houses served from that pole.
Are either of those BTs fault? No.
Hello.
I decided to swap the bt business hubs over. BT sent me the new hub. So swapped it over to the 2700hgv And it seems to me doing a better Job. don't know if the new one is faulty or just doesn't like my connection.
My line speed has increased to 6.89 mbps download and 0.97 mbps upload.
I have reported a possible fault with BT no fault has been found on the phone line.
It seems my problem is that the Broadband doesn't find a stable speed. and just keeps training it's self, The router displays 10 mbps but testing speed via speedtest brings a much lower speed, sometimes as low as 0.89 mbps
The stats:
DSL DetailsDownUp
Modem Type: | Built in modem - ADSL | |
DSL Line (Wire Pair): | Line 1 (inner pair) | |
Current DSL Connection: | ||
Rate: | 10861 kbs | 1160 kbs |
Max Rate: | 12697 kbs | 1164 kbs |
Noise Margin: | 10.8 dB | 6.3 dB |
Attenuation: | 16.6 dB | 5.9 dB |
Output Power: | 18.1 dBm | 11.3 dBm |
Protocol: | G.DMT2+ Annex A | |
Channel: | Fast | |
DSLAM Vendor Information | Country: {46336} Vendor: {IFTN} Specific: {48753 } | |
ATM PVC: | 0/38 | |
Rate Cap: | 12697 kbs | |
Attenuation @ 300kHz: | 16.6 dB | |
Uncanceled Echo: | -18.8 dB | Ok |
VCXO Frequency Offset: | -3.3 ppm | Ok |
Final Receive Gain: | -0.9 dB | Ok |
Impulse Noise Comp. Tones: | 29 | Suspicious - impulse noise detected |
Excessive Impulse Noise: | 0 | Ok |
I would really like some solution to be found, Any suggestions.?
Again there is an Impulse noise warning.
On one of the router pages it is possible to get a bin loading plot ... can you do a few screen dumps to shop that and then host them so we can see. One when you have a slow speed event would be useful too.
It does sound as though something, outside of BTs and your control, is affecting the line.