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Broadband drops out during upload

ianjbusiness
Member
Spoiler
 

Hi

 

I have Business Broadband and recently the connection seems to drop out 6-7 times each day. I seem to have no luck with having BT investigate as it seems that as long as the connection comes back after turning the router on and off again (it does), then in BT's eyes you don't have a problem.

 

I have done my best to find patterns and I have found that it always happens when we are in the middle of a large file upload and then *any* download activity will kill the entire connection. Sometimes it recovers but in most cases I have to reset the router to get  the connection back.

 

I have bt broadband at home and have never experienced anything like this. Its just solid for weeks on end.

 

Has anyone else experienced a similar problem or would like to offer any clues why its happening? The frustrating BT support staff flow chart of Line Test->Reset Router->"Anything else i can do for you sir?" doesn't seem to cater for my problem hence my posting to this forum.

 

Thanks in advance for any advice.

 

Regards

 

Ian

1 REPLY 1

kuerten
Super User

The connection should be full duplex which means you can transmit and recieve at the same time. I would do a test, Try to download and upload at the same time. Right after the connection goes off, try to check the logs on the router. You'll get more details on why this is happening.