I received a letter from BT on the July 20 notifying me that BT are transferring my broadband line to a new faster broadband, this will take place on the 6 of August and I would experience a brief interruption which would last only a few minutes.
I can tell you it has not been a few minutes; we have been without our broad band for 6 days now.
I have lost count how many times i have been on the phone to BT!
. 1 they said i had to wait until the order was completed, but i told the person on the other end of the phone i have not ordered anything
.2 I was then told to leave the equipment unplug over night, guess what that did not fix it!
.3 Then we were told there is a fault on the line? Even though the phone line it ok and I can send a receive fax messages.
.4 The very nice BT engineer came around and swapped the line over and cleared a fault, but guesses what no broadband.
.5 bt broadband called me yesterday and said the have no recorded of a problem and will look into it now !!.
.6 bt broadband call today a 1:30 pm to ask if it was working ??? i said no “o ok i will look into it”
What i fail to understand is, the broad band has only stopped working since the so called up grade, which i have to
point out i did not order or ask for. I was happy with the old broadband.
I can tell you i am not a happy chappy, i pay for business broadband which i more than std domestic broadband, yet the service i have received is very poor.
PS before you ask my router is a Belkin F5D8633-4 and will support the ADSL2+
