If there is anyone at BT who can resolve our problem I would be most grateful.
Last Thursday we placed a MAC code on the broadband connection to move it across to a different ISP, and was due to go live on June 11th. Within one hour of placing the Mac code, the Broadband service stopped.
Friday 1st June - I was on the phone to BT all day Friday, they kept promising they were escalating it to BT Wholesale blah and blah, one call back to say they were monitoring the situation. I said the service had been stopped, please place the credentials back in the radius server.
Sat 2nd-Tues 5th - Nothing was done bank holiday, no service resumed.
Wednesday 6th - Again on the phone to them all day. I have spoken to 4-5 people from BT order management by now and still no one knows what’s going on. They then came out with "Oh theres a fault on your line" and then another person tested it and said there wasn't. Who do I believe?
Thursday 7th June - On the phone all day again, BT saying the service is not with them as the tag for the new ISP is being put on. And they even admit the completion date is the 11th June which ties in with exactly what our new ISP say. So why has our service been cut??? They still don't know!! After continuous phone calls they eventually admit the service is with them and they don't know why it’s been cut. But they're give us a call back by 5, err no call? (obviously)
Friday 8th June - Call at 8:45am from BT this morning, she had no idea of what had been going on, someone from BT told her to call us and what did she though "Hi, you have a copper based fault on your line" What the hell are you going on about...!!!!!!!!!!!!!!!
So we're now in the eighth day of no service, what else can I do. I am sure the problem is that they have removed the account from the radius server and I have told them that. No one at BT seems have any sense or take any responsibility?
I've wasted hours on the phone to BT, I was aware of how poor the service has been from previous experience but serious this is the worst I have ever had. Just shocking, no one there has any sense of taking responsibility, grabbing the jobs by the horns and taking control.
I almost joined as a BT apprentice 4yrs ago and I researched and watched some of the videos went on the unofficial forums, BT babble on about how they pride themselves on customer service, what a heap of crap that is, seriously!!!!!!!!
Rant Over
