A major telephone line fault, involving replacement of a 50-pair cable, was completed at the beginning of December (after downtime of one month!). Our broadband speed has recovered to 2.35Mb/s but this is still slower than with the old, damaged cable before the fault went critical (typically as much is 3.8Mb/s after earlier BT engineers' improvements).
What's more, neighbours get speeds of 5 or 6Mb/s. We are paying for a business line and service. I have just had an online chat concerning this issue, only to be told that the line is fine and giving the best stable speed that it can – end of chat.
This is not good enough. Much faster speeds are obviously achievable even at this distance from the exchange and we feel justified in demanding the same standard of service as our neighbours. What can be done?
