Broadband upgrade and renew

[marcuslaird]

I am in my second year with BT Broadband, on option 2 however when you look at option 2 now theres alot more features than when i first joined -voip, openzone, etc I have tried renewing contract and getting these extra services but no luck. Methods tried so far - phoning support line, talking to online support, emailing several times, i have even complained regarding lack of responses. Does anyone know how do do this or have experienced the same problem? Thanks Marcus

[kev1n]

Hi Marcus,

Please access this hyperlink to upgrade your current Option 2 broadband service.

Hope this helps!

Regards,

Kevin

Message Edited by James on 27-02-2009 11:59 AM

[marcuslaird]

Yep Tried that twice, i am already option 2 - so when i upgrade i don't receive any of the new features. Thats when the live support, email and phonecalls started.

[captain_crash21]

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@marcuslaird wrote:
I am in my second year with BT Broadband, on option 2 however when you look at option 2 now theres alot more features than when i first joined -voip, openzone, etc I have tried renewing contract and getting these extra services but no luck. Methods tried so far - phoning support line, talking to online support, emailing several times, i have even complained regarding lack of responses. Does anyone know how do do this or have experienced the same problem? Thanks Marcus

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I have tried several times too. Nothing seems to work tried about about 10 times online and 6 times over the phone but nothing happens. Good old BT!!!

[alastair · Accepted solution]

if anyone can organise is the customer options team can i reckon,

0800 800 152

explain you wanna regrade for another contract and they let you know