I feel your pain on this subject
option a: put BT customer support on speed dial and ask them every day
option b: install third party software to log your network activity if your Operating System does not do this already.
Plan B is of course a complete pain in the ass for any small business running more than a few PCs connected directly to the Internet hub because you have to go to every device on the network and tot up all the figures manually.
Lockdown your Wifi as well! As an employer I can tolerate my staff charging mobile devices and a bit of personal web browsing but draw the line at folk performimg multi-gigabyte downloads & synching of iPods.
Larger firms ususally have a 'gateway' machine (that doubles up as communal storage, website server, mail server, firewall, cctv recorder.. etc) between the workplace wired & wifi networks and the actual router so you only have to record what its been sending & receiving.
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