Broadband for my business stopped working last Thursday 21. After reporting the fault I was taken through 40 mins of on-screen diagnostic. At the end the person realised it said fault at the exchange on the screen. The fault was booked in but low and behold it was easter time, my fault would have to wait unti the exchange came back from hols on Tues. Engineer rang Tues evening said the fault was cleared there should be no problem, but I still couldn't get broadband, he said its not a line problem get back in touch with broadband who should sort it out. 40 mins of on-screen diagnostic, plate taken off the wall all tested, diagnotic said it was a line jumper???? what I said. Fault reported, an engineer would ring 9am in the morning. I had to call and report fault again 40 mins diagnostic on screen, what I said, the BT man said we had to go through the same hoops because he couldn't see on screen what was previously reported on my fault, what I said!!!! This time they have booked another engineer to call, yes you have guessed it there is another bank holiday and nobody at bt works. The earliest will be next Tues. Come on BT I have a business to run which believe it or not cannot do without the internet to trade. This is appalling service. Nearly 2 weeks without broadband and I am still not guarnteed next Tues it will be fixed. The man on the phone said he was just reading what was on the screen come on BT there are people out here not androids. Help!!!!!
