Business Infinity not working as I think it should?

[Demonstag]

Hi All,

Having finally had infitity installed after a 4month delay, there appears to be something amiss or I am missing something basic.  We run a rural filling station and allow the staff to use there own equipment while at work, however there have been a couple of issues that I cannot seam to work out.

1. A programme called Whatsapp will not work through the BHH5.

2. Video streaming wont work either through the BHH5.

I am able to get them to work through a HH5 i have from home, so the question is why will it not work through the business HH5?

Any help would be greatfully accepted.

[Demonstag]

Anyone??

[spank]

Hi there,

There may be an issue with that Hub.  I know it's straight out of the box but both those services should work fine.  Try a factory reset using the hole at the back of the router.

If it still doesn't work then call the helpdesk and have them diagnose it, it;s under warranty so free to replace.

Thanks