CHANGE NAMESERVERS

[iainb]

I want to change the nameservers on a client's domain name registered through BT. OK so after wasting 10-15 mins I find you cannot do this in the control panel, you have to send a manual request. However, any link I find for a manual request form just redirects back to the 'Contact Us' home page. There is no phone number to make contact. There is no help ticket system as far as I can see.

In the meantime I tried to add an additional MX record in 'advanced' domain management. It won't let me saying 'domain name must be entered'.

HELP PLEASE!!!

[notverygood]

I started this process earlier today and apart from receiving an automated email with an incident number, nothing else seems to have happened.

I can't find anywhere to check on the progress of my "incident" either.

I wonder how long this is going to take?

It does seem strange that something you can do yourself in 5 minutes with most web hosting companies requires human intervention with BT. Why not add it to the "manage domains" function? if you can change your mx records then changing your nameservers shouldn't be too difficult either.

[notverygood]

Over 18 hours since I made this request and still nothing has happened.

It would be nice to get some sort of acknowledgement that someone somewhere might be doing something about it. I have had the automatic "don't reply as we're not interested" email but it doesn't give you any confidence that anyone is actually going to do anything.

I'm out all day today, so perhaps I might have some news to give my customer this evening. Hopefully I won't have to resort to the pathetic "Sorry, I'm still waiting for BT".

[notverygood]

So, 15 minutes on the phone to find out if anything is happening (12 of those waiting in a queue) and I'm told:

1. We can't look at incident numbers

2. It will take 24 hours, to action and you will be contacted when its done.

Why bother giving out incident numbers if neither BT Business support nor the Customer can look at the incident?

Why does repointing nameservers take 24 hours to action? I was told I could do it myself but had to inform BT Business Support that I can't. I wish I could, it would have been done yesterday.

The support chap also told me that if I received the email giving me an incident number then it was being actioned. I pointed out that actually a machine had responded to me submitting a form but that was no indication that anyone was actually going to do anything.

I was assured it would happen this afternoon. What are the odds?

Does anybody else see the irony of a Telecommunications company that can't communicate?

[notverygood]

Just in the nick of time I've had an email saying the change has been made. The change seems to have rapidly propagated across the internet and so I can now develop the site on the new hosting platform.

Thanks