Thanks markp
Unfortunately this is a free account, it was given to me years ago by a firm I no longer work for. It was converted to a 'BT Business Lite' account or something like that, but any way I have no billing reference to give when contacting the help desk.
It also means I can no longer access my recovery email, as when I try to log into something other than 'Manage my services' I get
Sorry, we just need to validate your email
and it's telling me to check for a security code that's been sent to the email I can't access
I think I am truly up a certain creek without a paddle 🙂
