Cannot ping my router ip from the web

[jahchuen]

I have a BT voyager 220V. Have been trying to set up dynamic dns. I have tried to ping the router from the web, but get no response.

Have even try to ping the router adsl ip, no response. Time out. Please help. Thanks

[a-hill · Accepted solution]

By default pings are disabled on the 220v, you need to access the GUI and click Advanced on the top left side, then Advanced again, go to System on the menu down the left and then Remote Access and tick the Ping box and that will allow pings through.