Charges from my old supplier SSE charching me for a BT open reach charge !

[bigvern62]

Rather than try to explain I thought I would just put up thechat transcript I had with the BT help online.

Before we signed up online we were told that everything would be sorted out by yourselves and that we didn't need to do anything. However we have received a bill for £37.35 plus VAT for a broadband cease charge. SSE says its bt's fault.
Discussion Thread
Response (Harsha Kumar)	02/03/2015 07:45 PM
[07:02:45 PM] Hello. I'm Harsha Kumar. Thanks for that information, I'll check it and get back to you in a moment. [07:03:30 PM] Harsha Kumar: Hello Glen [07:04:27 PM] Glen Edwards: Ok thanks [07:04:29 PM] Harsha Kumar: Glen were you under a contract with SSE when you transferred your servces to BT? [07:04:40 PM] Glen Edwards: No [07:05:51 PM] Harsha Kumar: is there a £30.00 for broadband cancelation? [07:07:12 PM] Glen Edwards: No its £37.35 + VAT cease charge. [07:07:58 PM] Glen Edwards: Sorry there is no VAT on it read it wrong ! [07:08:37 PM] Harsha Kumar: Glen would you be able to send that file on the live chat? [07:09:22 PM] Glen Edwards: Sorry how do you mean it's a paper bill but I will try to help. [07:10:04 PM] Harsha Kumar: Glen see if you are able to take a picture of the bill and sent it to us [07:10:20 PM] Glen Edwards: ok will do. [07:11:25 PM] Harsha Kumar: Thanks you. [07:14:09 PM] Glen Edwards: Hope that helps ! [07:14:34 PM] Harsha Kumar: Thank you, I am downloading the file, Please wait [07:15:25 PM] Harsha Kumar: Glen had you taken a MAC from SSE? [07:15:29 PM] Harsha Kumar: MAC code [07:16:27 PM] Harsha Kumar: (Migration Authorisation Code [07:18:16 PM] Glen Edwards: I was told online that everything would be taken care of ! when I signed up ! [07:18:36 PM] Glen Edwards: So in answer to your question no. [07:21:20 PM] Harsha Kumar: Glen normally Migration Authorisation Code is supposed to be provided by you, we will not be able to get it from the other service provider, we will take care of all the transfer details which are required. and your other servicemen provider SSE should inform you about the cancelation charges, as of which It would be SSE who should inofrm the charges about the MAC and also provide you when you ask for it [07:22:41 PM] Harsha Kumar: did you enquire about the cancelation charges to SSE? [07:23:00 PM] Harsha Kumar: did you enquire about the cancelation charges with SSE? [07:25:14 PM] Glen Edwards: Well they probably would have given me the MAC code but no one told me I needed it ! I don't work in telecommunications so would not be aware of these things unless i'm told on no correspondence from BT was I told I had to do this. I was told everything would be taken care of. [07:27:16 PM] Harsha Kumar: Glen did you not even about any cancelation charges? [07:28:55 PM] Glen Edwards: When I signed up I was told everything would be taken care of ! I only made sure my contract had finished with SSE and it had! [07:32:22 PM] Harsha Kumar: Glen I understand that however its a cancelation charges of SSE, as of which I would not be able to provide the full refund for it. However as a good will we will be able to provide a refund of £15.00 [07:39:06 PM] Harsha Kumar: Glen had you placed the order with BT advisor or the did you place it online? [07:39:36 PM] Glen Edwards: Thanks for your help Harsha but I won't except your offer. I will go to Ofcom if I do not get a full refund for this amount. I think I was misled. It's principle not the amount of money. [07:40:49 PM] Glen Edwards: How do I go about getting a copy of this conversation ? [07:41:06 PM] Glen Edwards: Thanks again Glen [07:42:19 PM] Harsha Kumar: Glen I would be able to send the chat transcript to glenXXXXXX@.XXx [07:42:42 PM] Glen Edwards: If you could please. [12:00:00 AM] Harsha Kumar: Glen I have send the chat transcript to your email address glenxxx@xxx.xxx
Response (Harsha Kumar)	02/03/2015 07:45 PM
[07:02:45 PM] Hello. I'm Harsha Kumar. Thanks for that information, I'll check it and get back to you in a moment. [07:03:30 PM] Harsha Kumar: Hello Glen [07:04:27 PM] Glen Edwards: Ok thanks [07:04:29 PM] Harsha Kumar: Glen were you under a contract with SSE when you transferred your servces to BT? [07:04:40 PM] Glen Edwards: No [07:05:51 PM] Harsha Kumar: is there a £30.00 for broadband cancelation? [07:07:12 PM] Glen Edwards: No its £37.35 + VAT cease charge. [07:07:58 PM] Glen Edwards: Sorry there is no VAT on it read it wrong ! [07:08:37 PM] Harsha Kumar: Glen would you be able to send that file on the live chat? [07:09:22 PM] Glen Edwards: Sorry how do you mean it's a paper bill but I will try to help. [07:10:04 PM] Harsha Kumar: Glen see if you are able to take a picture of the bill and sent it to us [07:10:20 PM] Glen Edwards: ok will do. [07:11:25 PM] Harsha Kumar: Thanks you. [07:14:09 PM] Glen Edwards: Hope that helps ! [07:14:34 PM] Harsha Kumar: Thank you, I am downloading the file, Please wait [07:15:25 PM] Harsha Kumar: Glen had you taken a MAC from SSE? [07:15:29 PM] Harsha Kumar: MAC code [07:16:27 PM] Harsha Kumar: (Migration Authorisation Code [07:18:16 PM] Glen Edwards: I was told online that everything would be taken care of ! when I signed up ! [07:18:36 PM] Glen Edwards: So in answer to your question no. [07:21:20 PM] Harsha Kumar: Glen normally Migration Authorisation Code is supposed to be provided by you, we will not be able to get it from the other service provider, we will take care of all the transfer details which are required. and your other servicemen provider SSE should inform you about the cancelation charges, as of which It would be SSE who should inofrm the charges about the MAC and also provide you when you ask for it [07:22:41 PM] Harsha Kumar: did you enquire about the cancelation charges to SSE? [07:23:00 PM] Harsha Kumar: did you enquire about the cancelation charges with SSE? [07:25:14 PM] Glen Edwards: Well they probably would have given me the MAC code but no one told me I needed it ! I don't work in telecommunications so would not be aware of these things unless i'm told on no correspondence from BT was I told I had to do this. I was told everything would be taken care of. [07:27:16 PM] Harsha Kumar: Glen did you not even about any cancelation charges? [07:28:55 PM] Glen Edwards: When I signed up I was told everything would be taken care of ! I only made sure my contract had finished with SSE and it had! [07:32:22 PM] Harsha Kumar: Glen I understand that however its a cancelation charges of SSE, as of which I would not be able to provide the full refund for it. However as a good will we will be able to provide a refund of £15.00 [07:39:06 PM] Harsha Kumar: Glen had you placed the order with BT advisor or the did you place it online? [07:39:36 PM] Glen Edwards: Thanks for your help Harsha but I won't except your offer. I will go to Ofcom if I do not get a full refund for this amount. I think I was misled. It's principle not the amount of money. [07:40:49 PM] Glen Edwards: How do I go about getting a copy of this conversation ? [07:41:06 PM] Glen Edwards: Thanks again Glen [07:42:19 PM] Harsha Kumar: Glen I would be able to send the chat transcript to glenxxxxxx@.xxx [07:42:42 PM] Glen Edwards: If you could please. [12:00:00 AM] Harsha Kumar: Glen I have send the chat transcript to your email address glenxxx@xx.XXX
Chat Transcript	02/03/2015 07:45 PM
[07:02:45 PM] Hello. I'm Harsha Kumar. Thanks for that information, I'll check it and get back to you in a moment. [07:03:30 PM] Harsha Kumar: Hello Glen [07:04:27 PM] Glen Edwards: Ok thanks [07:04:29 PM] Harsha Kumar: Glen were you under a contract with SSE when you transferred your servces to BT? [07:04:40 PM] Glen Edwards: No [07:05:51 PM] Harsha Kumar: is there a £30.00 for broadband cancelation? [07:07:12 PM] Glen Edwards: No its £37.35 + VAT cease charge. [07:07:58 PM] Glen Edwards: Sorry there is no VAT on it read it wrong ! [07:08:37 PM] Harsha Kumar: Glen would you be able to send that file on the live chat? [07:09:22 PM] Glen Edwards: Sorry how do you mean it's a paper bill but I will try to help. [07:10:04 PM] Harsha Kumar: Glen see if you are able to take a picture of the bill and sent it to us [07:10:20 PM] Glen Edwards: ok will do. [07:11:25 PM] Harsha Kumar: Thanks you. [07:14:09 PM] Glen Edwards: Hope that helps ! [07:14:34 PM] Harsha Kumar: Thank you, I am downloading the file, Please wait [07:15:25 PM] Harsha Kumar: Glen had you taken a MAC from SSE? [07:15:29 PM] Harsha Kumar: MAC code [07:16:27 PM] Harsha Kumar: (Migration Authorisation Code [07:18:16 PM] Glen Edwards: I was told online that everything would be taken care of ! when I signed up ! [07:18:36 PM] Glen Edwards: So in answer to your question no. [07:21:20 PM] Harsha Kumar: Glen normally Migration Authorisation Code is supposed to be provided by you, we will not be able to get it from the other service provider, we will take care of all the transfer details which are required. and your other servicemen provider SSE should inform you about the cancelation charges, as of which It would be SSE who should inofrm the charges about the MAC and also provide you when you ask for it [07:22:41 PM] Harsha Kumar: did you enquire about the cancelation charges to SSE? [07:23:00 PM] Harsha Kumar: did you enquire about the cancelation charges with SSE? [07:25:14 PM] Glen Edwards: Well they probably would have given me the MAC code but no one told me I needed it ! I don't work in telecommunications so would not be aware of these things unless i'm told on no correspondence from BT was I told I had to do this. I was told everything would be taken care of. [07:27:16 PM] Harsha Kumar: Glen did you not even about any cancelation charges? [07:28:55 PM] Glen Edwards: When I signed up I was told everything would be taken care of ! I only made sure my contract had finished with SSE and it had! [07:32:22 PM] Harsha Kumar: Glen I understand that however its a cancelation charges of SSE, as of which I would not be able to provide the full refund for it. However as a good will we will be able to provide a refund of £15.00 [07:39:06 PM] Harsha Kumar: Glen had you placed the order with BT advisor or the did you place it online? [07:39:36 PM] Glen Edwards: Thanks for your help Harsha but I won't except your offer. I will go to Ofcom if I do not get a full refund for this amount. I think I was misled. It's principle not the amount of money. [07:40:49 PM] Glen Edwards: How do I go about getting a copy of this conversation ? [07:41:06 PM] Glen Edwards: Thanks again Glen [07:42:19 PM] Harsha Kumar: Glen I would be able to send the chat transcript to glenxxx@xxx.xxx [07:42:42 PM] Glen Edwards: If you could please. [12:00:00 AM] Harsha Kumar: Glen I have send the chat transcript to your email address glenxxx@xxx.xxx