Hi,
Not sure how to proceed, as BT tell me there is nothing wrong!
Back in August, FTTC became available in my area, I ordered an Infinity 2 package based on the DSL Checker stating that I could get up to 44Mps. I work from home, so the extra speed would be useful.
When I got connected, I was getting around 41Mps, and obviously expected a few variations during the training period.
I have a FritzBox 7490, which helpfully gives me all sorts of data about my connection.
On reviewing this data, I saw that I was having lots of errors and disconnects, and DLM was applied to both upstream and downstream connections. I reported a fault to BT.
A very nice Openreach chap came on a Sunday and was able to detect a problem in a sunken chamber about 150m from the house. The following day another Openreach chap fixed the fault and suddenly the errors dropped dramatically and no more disconnects. It has taken a further 2 weeks but now the DLM has been removed from both upstream and downstream.
However, I can see from the FritzBox that the DSLAM connection is limited to 40000kbit/s, so however good my connection, I am limited to 38Mbps, i.e. Infinity 1.
I contacted online support at BT, but the chap was quite rude and stated that I was getting a good speed, and I should not contact them about this again. All I asked was for the DSLAM Limit to be raised to 80000kbit/s, as I had paid for Infinity 2. He also told me that I shouldn't expect more and not to contact them again about this issue.
Anyone know how I can get the DSLAM limit raised? I am not expecting to get 76Mbps, as I am about 500m from the cabinet. I feel a bit cheated about paying for Infinity 2 when I can only currently get Infinity 1 speeds.
On another note, I note that the DSLCHECKER has revised the figures down to match the speeds I am receiving today! So the 44Mbps has dropped to 39.9Mbps (what a coincidence....)
