Content Screening again

[bombinho]

Seems the content screening servers are down once more. And to be precise it followed exactly the same pattern as the last time. Days before with ages to wait for anything and everything and finally the total black out.

Another test run to see how many of those content screening users have remained?

[bombinho]

could someone please remove the triplicates. Could not find any option to remove them myself. Was just at the 5 minutes of my overrun. Seems it still did send but not receive.

[DaveA]

Hi,

Sorted.

As far as Content Screening goes, could anyone who has issues with it please put all the appropriate details into an email and send it to support@btbroadbandoffice.com?

We'd probably need:

Usual account details

Time/date the problem started

Model of the router

Firmware version

We haven't seen anything about this so far, but if it's happening then let us know.

Dave

[islac]

I have been having exactly the same problem, also since Wednesday morning (5th December)

I raised it with BT on Wednesday afternoon, via the online chat service, and a subsequent telephone call from support to me.

I was assured by the support call handler that now it had been brought to their attention it would be investigated as a matter of priority ... 

As requested, I have emailed support with the details required by Dave A.  However, in summary, have been experiencing the problem since early on Wed 5th December

Router is 2701HGV-C and firmware is 6.3.9.63-plus.tm.

I have tried rebooting the router on numerous occasions, and also leaving it switched off for some hours before turning back on again.

All my devices (computer / mobile phones / internet radio) fail to connect to the internet while content screening is enabled.  As soon as I disable content screening for that device, each one can connect as normal.  Prior to this, I have been using contect screening for several months without a problem.

Hopefully Bt can get this resolved quickly!

[clinton]

Same here, noticed it last night.

[islac]

Have received the following supply from the support team via email:

I am sorry to hear that you are having problems with the content screening facility within your 2 Wire Business Hub.

The content screening is run by 2 Wire who make the routers, they will be having problem with there server that controls the content screening service.

I have raised the issue with the Advanced Diagnostic’s Team who will pass our concerns to 2 Wire. I’m sorry as I have no timescales on how long it will take for the problems to be resolved by 2 Wire.

We apologise for the inconvenience to you and your business and hope this helps.

[bombinho]

Well then there is hope that it gets resolved one day.

[bombinho]

Apparently the 2Wire users are dwindling like snow in the sun. But if I read how many problems occur since the business hub 3 has been introduced it does not appeal at all to me. Normally I want the thingy doing its job so I can do mine.

[whiller123]

@All

Yes same as last time all went down Wed 5th December!

I have 7 clients using the content screening in the 2 wires or should I say were using! It is a blanket problem with the server.

As for the 2wire users dwindling I am not so sure I now only have one business client using the BH3 & they have only 1 PC all the others have reverted back to or bought from E-bay 2700 or 2701's

There is very little control with the BH3 can't even put in DNS settings for open DNS unless there has been a firmware upgrade since I last looked. With a "home hub badge" on it it is fine, as a business tool it is useless

Rob 

[bombinho]

From my experience if you phone the support and tell them that everytime you power the homehub there are flashing LEDs the answer will most likely be that it is definitely broken and that they will send you a Business Hub 3.