Hi all,
A rather unusual post for me, but I feel it's worth pointing out.
On Friday I had some issues with my BT Business Infinity connection, slowing to a lovely speed of 1Mbps/0.2Mbps, with a lovely ping to bbc.co.uk varying between 7ms to 1000ms+. After waiting a few hours and testing different filters and such I managed to get on the BT site eventually to report a fault, which the system determined was "probably somewhere in BT's network". Friday afternoon after reconnecting the modem again the problem seemed to disappear. This morning unexpectedly an engineer put an oscillator on the line about 8:30am which made everyone jump lol, then 10 minutes later arrived at the door which I said the fault disappeared on Friday afternoon, he said no there's still a fault which I need to investigate. So he came in with various equipment and 15 minutes later said there's definitely a problem but I can't easily locate it. Well, suffice to say after 2 hours or hunting between about an apparent 200m run or so of line cable from here to the cabinet the engineer just swapped the wires round in the cabinet for my line and the 'battery' reduced from around 50v to about 5v-12v.
As a result of this, my attainable speed has jumped from about 82,000Kbps/27,000Kbps to 94,000Kbps/29,500Kbps with the HG612. He was unable to reset the profile as he didn't have an OGA number due to this being reported as a phone fault by the BT website. He told me to call BT Business and they should be able to get it reset for me (not tried yet, will try this afternoon, as it's currently capped at 60/20).
I thought an engineer had to come out to reset the IP profile, I wasn't aware BT Business had the necessary details and level of control to request that?
Anyway, credit to the engineer for his determination, although I wasn't expecting him this morning.
Edit: Tried calling BT Business Infinity helpdesk, no luck though. As far as they're concerned my line is achieving slightly above the estimated speed that Openreach give and can't justify uncapping my 60/20 to 80/20 by a profile reset. Very annoying, so if DLM is frozen then I could be stuck at 60/20 for the next ice age :(.
