Domain Email problems

[jamesvize]

Yesterday I set up a BT web hosting package so I could build a new website.

I created an email address (myname@mydomainname.net) but can't access my email account. It appears in the manage my services page along with my usual BT email address (myname@btconnect.com)

I can login to my personal email but when I select the option to open another mailbox I get an error message saying I don't have permission to access this email account...

I'm new to all this so please excuse my ignorance but I need to get this up and running ASAP. I'd hoped that thi9ngs would be relatively straightforward but I'm out of my depth here.

I'd really appreciate some help!

Thanks in advance

[markp]

Hi jamesvize

I realise you posted this a while ago and hoping you’ve already found the answer you needed, but just in case and for other members who might have the same query.

If after you have created a mailbox/email address if it is not working after 20mins to an 1hrs please contact the helpdesk

Don’t forget, you can get support for many BT Business products and services from our Help pages

Regards

markp