E-Saver Help System!!!

[grahamsmedley]

I am into my 9th hour in a cupboard trying to get a simple broadband connection up and running having had an esaver line and broadband installed.  It may well turn out that I have some equipment that is not working but having eventually been able to log a fault in the exchange (4 hours) and having been told that it has been fixed, I am still getting nothing.

Esaver means that I can't call anyone and have to go via their websystem to help, trouble is their web system was put together by someone with a very sick sense of humour and every road seems to send you back to the start!!!

[Fiona]

Hi

I'm sorry you are experiencing issues with getting starter on ESaver. I have checked the account using the email address you registered on the forum. This is showing that they should both now be active, i haven't been able to trace any logged broadband fault.

Can you confirm if it is the line or the broadband that is currently not working? If your telephone line is not working, then your broadband is unlikely to work.

You can contact the online chat teams for both Broadband (select Business email and Broadband) and Telephone faults (select Business Line Faults) to duscuss. If you would like me to check the progress of the technical issue please private mail me your reference number.

Kind Regards

Fiona

BT Business Forum Moderator

[grahamsmedley]

My issue is with those live chats.  I spent hours with one who then said I should call this number to report a fault - I do that only to be told your an esaver and you have to go online - GREAT another massive que to go through.

I have been told that my call has been closed.  I have searched the forums and just spent £130 on a new router to make sure I am not the problem, and still no little green light!!

[grahamsmedley]

I am now at position no 14, based on yesterday that will be an hour and a half - unless I need to go to the loo, in which case I will miss my turn.

[Fiona]

Hi

I'm really sorry, i know how frustrating it can be sitting in a queue. From the post i take it that the line is working and the problems are with trying to get the broadband connection to work. Are you recieving any specific error, or is there anything we could help with on the forum?

Kind regards

Fiona

BT Business Forum Moderator

[Fiona]

Thanks

I have your private mail, i'll have a look over the case for you and see what i can find out.

Kind Regards

Fiona

BT Business Forum Moderator

[Fiona]

Hi

I have sent you a private mail. If you could please let me know how you get on.

Kind Regards

Fiona

BT Business Forum Moderator

[grahamsmedley · Accepted solution]

Thanks for your reply, will go and check my mail now.

All is now working, thanks to being able to get through to people who were able to help me.  I now have a £130 router that I probably didn't need as one of the others would have worked - but I am up and running now.

I hope it will work fine from here on in as I can't take anymore of the on line support!

Thanks again

[happystaffie]

Hey Graham, guess what, same for me - the old ring up and then be told to use online service. Then go online and be told to ring up. Round and round it goes. My e-saver nightmare has only just begun.

[Fiona]

Hi happystaffie,

ESaver is an online account, so if your package is the esaver package you would need to use online contact support. If you can tell me which department you require I can supply the information on how to contact them.

Kind Regards

Fiona

BT Business Forum Moderator