ERR_INCONSISTENT_SIGNAL

[BTUser]

I didn't want to post here, but since I get no response from the appropriate 'help' channels that BT offer, I figure this is my last hope.

Since taking out a Business Broadband package several months ago I've had nothing but trouble with my connection. At all times of the day or night I receive random errors when surfing the internet such as 'cannot resolve host' or similar (depends on the browser you're using). Hitting 'refresh' a few times usually solves the problem and the page (eventually) loads, but this is not what I'm paying for.

Logging into the router reveals the following error messages captured in the log:

ERR_INCONSISTENT_SIGNAL and ERR_LOS_LIMIT

Furthermore, the average attenuation is frighteningly high at 43db. 

Prior to taking out the package I was informed by BT that my line was indeed eligible for the product. However, in practice it would seem my line is only capable of a theoretical maximum 6Mbs, not the 20Mbs advertised in the package. In practice my download rates appear to be barely faster than dial-up speeds (when it works).

Oddly, if I am downloading a file the download speed is reasonable, but surfing web pages is painfully slow.

Since my package is Business Broadband (option 2) for Heavy Internet use, and my real-world experience is barely faster (and unquestionably less reliable) than by dial-up connection of 5 years ago, I'm wondering whether I should bother with BT anymore at all, and simply ask for a refund. Unless of course, one of the Mods on this forum will read this post and then actually get the support team to action my issue? Would this be asking too much?

Can anyone shed any light on this problem? As a paying business customer I expected much more than this from BT.

[geep]

Hi,

Sorry to hear about your problems. Was everything OK with another ISP before switching to BT?

Useful to know if it's your line or building wiring that has the problems, or filter or router, or if it's back at the exchange with BT.

According to kitz speed calculator - http://www.kitz.co.uk/adsl/max_speed_calc.php - you should be getting 5.5 to 6.5 Mbps @ 43 dB, being  3.1km from the exchange.

It could be useful for you to take a look at some of the problem solving hints and tips over on http://kitz.co.uk/

And the forum over there has some very knowledgeable folks who can probably point you in the right directions.

Cheers,

Peter

[Tracey]

Hi BTUser,

I am sorry to read about the problems that you are having.

I have sent you a private message.

Thanks

Tracey

BT Forum Moderator

[Tracey]

Hi
 
I have not received any details regarding this issue. Unfortunately I can not look into this unless you send me details, if I do not hear from you within the next couple of days I can only assume the issue is resolved and close the thread.
 
Kind Regards
 
Tracey
BT Business Forum Moderator

[Tracey]

Hi BTUser,

Thank you for your Private message.

I have passed your details on to the correct team who will contact you as soon as possible.

I will keep you updated on any updates.

Thanks

Tracey

BT Forum Moderator

[matt960]

Hi,

I am having the exact same problems - can often maintain a decent enough download speed put painful browsing speeds and frequent drop offs.

The DSL diagnostics also regularly report "ERR_INCONSISTENT_SIGNAL".

Did you get any help on fixing this issue in the end and if so what was the problem? Any help would be appreciated, I've tried contacting BT, spent ages going through a list of things with the helpline who in the end arranged for an engineer who didn't show up! Very frustrating.

Thanks in advance

[montage]

Could the BT support staff publish the solution or workaround to this issue.  I have exactly the same symptoms too

[montage]

Hi

I don't suppose you ever received an answerr to this support query did you? I have identical symptoms and not really sure where to start

many thanks!

[montage]

I decided to re-open this thread because all the other threads related to the ERR_INCONSISTENT_SIGNAL problem seem to be resolved privately offline - which seem a bit contrary to the purpose of a forum but hey...  Can anybody help me, I am a BT Business customer (since 2003) and only just experiencing this issue for the first time. It's very frustrating

[JohnE]

This is because, in isolation, "ERR_INCONSISTENT_SIGNAL" doesn't really mean anything and will make sense only in a wider examination of any faults on your line.  If you are having conneciton issues, then Contact Us