Emails via Android Tablet

[TOGC]

I have put in the suggested POP & SMTP etc settings on to my Xoom tablet, which recieved BT emails before last month, but at the moment I can send but not recieve bt emails. Outlook on my laptop is working fine. Is there some other box to tick now either in Andriod or on the BT system. ( I haven't opened Outlook so I know there are some emails waiting fopr me)

[klauzser]

May I ask what exactly is your suggested setup?

[DaveA]

Hi,

It's possible that you've been migrated to Office 365, so have a look at the following link:

http://btbusiness.custhelp.com/app/hub/c/2048#h=eyJmaW5kZXJIaWVyIjoiMjA0OF8zNDMzIn0

If you haven't been migrated then try logging in to http://myoffice.bt.com with your email address and password.  If it works there then it's either your settings, your tablet, or the provider you are using if you're on 3G.

Dave A

[TOGC]

Thanks but we have migrated, and am using the suggested BT settings. I am using the standard Gmail App, Android V 3.2. The BT emails were working on this Version before their update. I have deleted the 2nd Account and re made it but no difference. 

[TOGC]

Sorry missed out WiFi only. 1 being the BT line.

[DaveA]

Hi,

Did you turn on SSL in the account settings on the app?  I think the new platform needs it.  Also what port numbers appear in the settings?

Dave

[TOGC]

Yes as I said using the suggested settings.

pop.outlook.com

SSL 

995

smtp.outlook.com

TLS

587

requiring sign in

just done another test and sends on gmail account on behalf of bt account