FTP file problem out of nowhere!!

[Rickster]

Hi

We've been having a problem for the past couple of weeks with regard to  being able to FTP to our web hosts. (We are a web design company so this is a pretty big problem.)

We've reported a fault - had the engineer out who did find a fault - but it wasn't what was causing our problem.  I have just been on with the BT broadband checking people who say the broadband is fine - no faults were found.

In the office we have set up a single computer, through a new ethernet cable to a brand new routere (both routers were netgear for info) and the same problem exists so we have eliminated everything in the office that might be a problem equipment wise.

If we contact our hosts through another connection the FTP'ing is absolutely fine.

The nature of the problem sounds very similar to this one:

http://community.bt.com/t5/BB-Speed-Connection-Issues/FTP-publishing-problem-with-BT-Infinity/td-p/8...

in that I can ftp small htm files fine but as soon as we try image files - it either won't ftp them, it will tell us it has ftp'd ok but the new file is only 0kb in size - or on  a couple of occasions it has ftp'd but only half the image comes up - (after taking some considerable time to upload).

BT are saying it's not them, the server people say it's not them, we have eliminated equipment possibilities in the office but still it won't work.  This is crippling our business at the moment and we don't know what to try next.

Does anybody have any suggestions?

We are getting desperate.

thanks

Rick

[tetrapackage]

What type of FTP program you were using? Have you tried using other clients? 

[Rickster]

I've tried various FTP packages, Filezilla, Core FTP LE, Dreamweaver. Same thing.  We've been having this issue now for about two months I guess and it's still not resolved.

We have tried just about everything.  I am now in touch with the Technical Team who are looking into it but at present are stumped.

We've tried having our IP address changed - which worked for a day or two then it started throttling the account again - but only on images, not html/text files.

Weird, but we are still having massive problems as a web company working around this.  Often I am having to work from home to be able to achieve anything.

[sej7278]

bit frightening that a web design company is still using ftp in 2012, but there you go.

have you tried using sftp (ftp over ssh) or ftps (ftp over ssl) as if its something like bt's proxy server getting in the way, it won't scan encrypted content. would seem pretty likely if its images its failing on in particular.