Favicon and image uploads

[JimH]

I seem to having a problem uploading a favicon icon. I have created it locally on my pc and called it favicon.ico but for some reason it will not upload.

Also when uploading images to my eshop the process never actually completes - I have to refresh the page each time. The images do upload but the task never finishes if that makes sense?

Any suggestions?

Many thanks

Jim

[scoobs]

Dont no what ftp prog you are running, But you could upload the favicon as a txt file then rename it i.e upload favicon.txt then once uploaded rename as favicon.ico

[orchie · Accepted solution]

Hi JimH,

In the eShop you can simply upload an image and the software should do the rest.

go Settings > General Settings > Status -> you'll see the option to upload an image for the favicon on the right.

Hope it helps. Orchie

[whoknows]

I uploaded my standard logo to Settings > General Settings > Status ->  and hit the favicon button and the system did the rest.

[JimH]

Well thats what I have tried but still no joy - anyone want to help from the epages team or BT team ?

[eShopTeam]

Hello,

Can you contact BT so we can have a look in your own shop?

Kind Regards,

[kittyandpolly]

Hi,

Actually I have a similar problem. The new favicon is visible in the shop using Firefox but when using IE it still show the old favicon.

Any ideas ?

Regards,

Paula

www.kittyandpolly.co.uk

[JimH]

When you say contact BT - how exactly do I do that, by phone or email and on what number or email address do I use?

Thanks in advance

[Fiona]

Hi

You can find all the contact details for each of the business divisions at the contct us section.

Kind Regards

Fiona

BT Business Forum Moderator

[ian_d]

When contacting BT regarding eShop I always find it best to use the Email Us link a the top of the page within the BT Website Centre. Fill out the form and the query will go to someone with the expertise to help.

I usually get a quick response and often a phone call from the person helping, even if it is to verify the problem is solved. 

I always go through the BT Website Centre to access eShop anyway via this address: 

http://hosting.hostingbt.com/OS4/

Hope this helps. 

Ian