I had some issues with my online billing so spoke to someone on live chat who sorted it out for me, no problem so far.
I then asked if he could sort out 1571 that I tried to activate 2 weeks ago but was still not available. He said he couldn't and I should phone 154. They couldn't help eSaver customers. Over the last couple of hours I have phoned 154, 152, 0330 123 0102 (which is the eSaver number!) and had 2 call backs from 154. All said they couldn't help eSaver customers and I need to speak to live chat.
This is my discussion with live chat from 5 minutes ago...
Live Chat: Hi, my name is xxxx. I am reviewing your question, please wait a moment Live Chat: Hi, I am very sorry about the problem you are having. What was the telephone number concerned? Me: Hi xxxx. Phone number is nnnnn nnnnnn. I requested activation of 1571 a couple of weeks ago but it is not on yet. I spoke to one of your colleagues on live chat earlier who said I needed to phone 154 but they cannot deal with eSaver accounts so told me to come back here. Live Chat: Thanks, I will have a look for you. Just a moment please. Live Chat: I have checked and I am very sorry, but you do not have the 1571 facility provided on the line and I cannot see any orders from here to get the facility provided. You would need to speak to the business sales department on 0800 800 152 and they will raise an order to get 1571 provided on the line for you. Unfortunately they are not on live chat, so I am unable to pass you through to them. Me: I have already spoken to 152 and they do not deal with eSaver customers. I have spoken to 3 or 4 different people on various numbers today and none of them can deal with eSaver customers. Where do I go now? Live Chat: Just a moment please and we will check with the sales department for you. Live Chat: Thanks for waiting, we have checked with the sales department and you would need to speak to the esaver department on 0330 123 0102 and they will arrange for this for you. Anything else I can do to help from here? Me: I have already spoken to that team as well - they told me to phone 152 the first time and when I went back to them a second time they told me I would need to go through live chat! Live Chat: I am really sorry, but the sales department are not on live chat and we have spoken them and they advised that you would need to ring the 0330 123 0102 number to get this provided. I am very sorry, but we cannot deal with this from here as we deal with faults.All I can suggest is to go back to the sales department and advise that you have spoken to the 0330 123 0102 number and they told you to go back to them on the 152 number and get them to advise who would deal with this for you. Me: I'm not phoning them again as they cannot help me, they have told me that twice so far. I will raise it on the business forum as this seems to be a regular problem for eSaver customers. I know this is not your fault. It is very frustrating though! Thank you for your help
I appreciate that eSaver is dealt with differently and I am happy to use live chat but where do I go now to get this sorted as it appears no-one can help?
