Getting files from the BT server back to my computer

[organbuilder]

Can anyone help me with this?

I set up my website on a laptop that has subsequently died. Unfortunately I did not back up the latest version of my website. I now have a new computer and would like to get a copy of the website files from the BT server so that I can update my website rather than having to rebuild it from scratch. My question is - how to I transfer/copy files back to my computer?

I originally set up an FTP password but only used it once and now cammot remember it. It looks to me as if I could transfer the files manually using the file management page on Webhosting but this is very slow and I can't see how to download a whole directory.

Any suggestions would be most gratefully received.

Thanks,

David

[DaveA]

Hi,

I'm not hugely up on the BT webhosting package, but if I remember rightly you can reset your FTP password through http://myoffice.bt.com, clicking on the 'Manage Services' link and then on 'Websites and Domains'.

Ah here we go.  Should have had a look before I wrote the above, but it proves my memory is better than I thought.

http://btbusiness.custhelp.com/app/answers/detail/c/1995,2923,2935/a_id/8738/kw/ftp

Once you've got that then you'll be able to use an FTP client (Filezilla is free and quite good) to download everything.

Dave