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Getting the best out of your Community Forum…


This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.


As an active member of the Community, you can build up your ranking by posting useful information and answering other customers questions.

If you like a post, or want to say thanks for a helpful answer, please click on the Kudos star on the left-hand side of the post.

If you get the answer to your question, please let other members know by clicking on the ‘Accept as solution’ button.


This Community is for BT Business customers, so if your post relates to products and services you have at home, you can get help on the BTCare Community Forum.


There are Moderators keeping an eye on the Forum and if we can, we’ll try and answer posts where other members haven’t been able to help – it’s not the right place to come if you need a fast response to a complaint or want to report a fault.

For the quickest way to get your complaint dealt with, see how to make a complaint about BT Business.

To report or track the progress of a fault, try the Repair Centre.

And you can see what’s happening with any orders you place on the order tracker.


And don’t forget, if you can’t get your answer here, our Help pages are full of useful articles, videos and step-by-step guides.

If you do need to contact us, we’ll be more than happy to help, so why not chat online.



Now for the formal side of things…


You’re welcome to look around our Forum - you’ll need to register before you can post.

If you’re new to our Community or forums, you’ll find the how do I participate in the Support Forum? article useful.

All our members should be familiar with the Forum guidelines, our terms of use and the key take-outs of our site Terms and Conditions – these help keep our members safe and keeps our Community a lively and healthy place.


It’s great to see so many of our customers coming to the Community – thanks for your support.


The BT Business Community Manager and Moderators