Hi Tracey,
Well here is an update and a query for you.
The Engineer attended our premises yesterday afternoon and after checking everything in our office determined that it was a fault at the exchange, he then sorted it out for us (hooray) we are back online.
Now the queries
Why has it taken MONTHS where we have been paying for a service which we have obviously not receiving due to a BT fault. We have made more phone calls to BT than I care to remember and been told there was NO fault on the lines clearly an error on behalf of BT. Also when the engineer was out he accidentally disconnected our server causing all of our systems to crash completely, we now have two PC's that are not working properly due to software problems. I have spoken to BT and have been told the following.
I have to complain in writing about the lack of service from day one and the constant miss diagnosis they can then take up to THIRTY days to respond (wonder what they would say if I wanted to wait another thirty days to pay).
As for the damage to computers again in writing and up to thirty days for you to respond and when I asked to speak to someone about this I was told no it has to be done in writing.
Oh and the agent I spoke to explained that I could not complain to his department as the engineer works for a separate part of BT. So although they sent the engineer and it is you I pay I now have to contact a totally separate part of BT reference this.
Can you please check on the details I have posted and tell me what I have to do to now I thought I was dealing with BT not different parts who pass the buck from one to another.
