• • Having issues setting up pop emails with the domain name www.elmwoodprojects.co.uk provided by a

[Waverley16]

Any help on this would be greatly appreciated!

Ping test done from BT Business Hub5:

Pinging www.elmwoodprojects.co.uk [77.72.3.23] with 32 bytes of data:

4 packets transmitted, 0 received, 100% packet loss, time 0.000ms

rtt min/avg/max/mdev = 2147483647.000/0.000/0.000/0.000 ms

Pinging 77.72.3.23 [77.72.3.23] with 32 bytes of data:

4 packets transmitted, 0 received, 100% packet loss, time 0.000ms

rtt min/avg/max/mdev = 2147483647.000/0.000/0.000/0.000 ms

• We have a static IP service and we are not on any Blacklists
• All default settings on BT router and also disabled firewall while troubleshooting.
• Rebooted the router to obtain different DNS settings but result still the same as above.
•  

Ping and Traceroute from Computer:

• Accessing the webmail login: www.elmwoodprojects.co.uk/webmail and you will redirect to http://vps.elmwoods.com:2096  Any additional troubleshooting or suggestions will be much appreciated.Kind regards,
•  
•  
• But the page can’t be displayed.

[spank]

Hi there,

Did you get it working?  I click the links and they go to the pages, ping working too.

Thanks

[Waverley16]

No still not working, the issue seems to be with our router.

This can be accessed using a 3G signal or through other internet providers