Hi,
I have an issue with my 3rd ISDN30 stretching for for a couple weeks, I have been unable to dial out on the last 10 channels for this time.
BT have checked the circuit at the exchange many times and it has been okay. I had an engineer visit site yesterday, he couldnt dial out on the last 10 channels with his trend and said there were errors on the circuit. BT then changed a card in the exchange (on the wrong circuit according to my pbx engineers who saw the alarm when it went down).
Since then I have to continually ring Bt and all the feedback i get is that they have checked the lines at the exchange and they test okay and I should check my equipment, they are completely ignoring the facts that they have tested okay at the exchange from the beginning and they were errors onsite.
Its come back 3 or 4 times now with the same message and i still cannot dial out on my lines, how can i firstly escalate this to a manager and once it is fixed how can i complain about the service i have received (I am on critical care).
Many Thanks
