cancel
Showing results for 
Search instead for 
Did you mean: 

Incoming call routing - second group?

stevedurban
Member

Hi

 

We have a company that are using VOIP on the versatility for a second office.

 

They want to allow the second office to answer calls from head office if they are busy.

 

Is it possible to have the system go..

 

Incoming call

Rings Group 1 (Office 1 phones)

If no one answers in x rings, group 2 is then passed the call (office 2)

if no one answers in x rings, voicemail picks the call up

 

Is anything like this possible on the versatility?

 

thanks in advance!

1 REPLY 1

Cencall
Member

Yes it is possible however Versatility will need re-programming and creating groups.

Rob
www.telecomssupermarket.com
Britain's First Business Telecoms Comparison Website