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Incorrect charging for calls ? ?

BarryF
Member

On Feb. 6  I negotiated a new call package which gives me 500 free calls to UK landlines.

 

Today (Feb. 27) I look at my recent usage online to find that these calls, definitely after Feb. 6 and definitely UK landlines, are showing as charged

 

Does 'recent usage' show charges accurately or is a discount applied at the time of billing.

 

Barry

1 REPLY 1

Cencall
Member

Even if you signed on 6th, the orders must have been issued and calls package applied which can take upto one billing cycle however you can ask your BTLB to get the charges backdated from when you signed the plan.

Rob
www.telecomssupermarket.com
Britain's First Business Telecoms Comparison Website