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Infinity Resyncing issues

Joncvs
Member

Hi

 

We have two infinity broadband lines, one has a static ip.

 

Both running through a Draytek 2930vn dual wan router.

 

I've had both lines in a few weeks now, getting a few drop outs. Only for 20-30 secs or so, the most it's up has been 70 hours. Both have been up for 23/24 hours now.

 

The drop out is renewing the IP address (on non static) and dropping the pppoe connection on both. This is frustrating because we lose our vpn connections and have to log back in then login to all our applications also.

 

I've read about this resyncing, which I'm assuming is the fibre modem. Is there a way to just stop it doing this? 

 

In terms of the location of the modems, they are both in a network cabinet, which is fairly normal for a business. 

 

Any thoughts appreciated, would be good to know if others are having the same problems.

 

 

Regards

 

 

Jon

1 REPLY 1

JohnE
Guru

I'd advise that you Contact Us  You may have a fault.  A re-synch operation shouldn't result in a connection drop of 20-30 seconds.  The helpdesk may also be able to advise if this is an issue with your router.