Hi All,
After months of being bombarded by BT advising
- Important: We're upgrading your email account in a month
repeated several times since mid last year ... then recently this became
- Important: Please update your email settings soon
during this period carefully made sure all accounts correctly aliased, selected preferred names from BT Upgrade Centre all well in advance.. map domains accounts across. 3 domains 2 with BT 1 external ... follow all the links on what to do updates etc fine, aliases fine, no mention of needing to change MX records prior to upgrade ( how could you if the new service wasn't active), no emails about .invalid MX record to add to external domain. No MX changes showing on the BT managed domains
then
- Service update: Your email account is changing next week
Great I think now today
- BT Business Email service - notice of termination of contract
Reason given
"We've written to you previously to advise of changes that you must make to your domain MX records"
Of which I have never received any instructions so what needs changing? No welcome to new service messages at all ... upgrade centre still saying an old date this keeps on changing has kept changing for several months now.
Update from BT upgrade team : they don't know what the MX records should be either??
Any suggestions anyone?
