Mailserver can't send or receive after upgrade to Office 365!

[mikeg]

Hi, I hope you are all well.

I have a serious problem after the account "upgrade" to Office 365. The mailserver (which has been working flawlessly for over 8 years) now can't send or receive email.

The (edited) response is:

Wed 2012-08-29 10:54:04: Socket connection established (192.168.1.10 : 4087 -> 157.56.248.214 : 995)
Wed 2012-08-29 10:54:04: Waiting for protocol initiation...
Wed 2012-08-29 10:54:34: 30 second wait for protocol timeout exceeded.

I have checked the port numbers (995 and 587) and that all the SSL options are enabled but to no avail. BT support were polite and apologetic but of absolutely no help whatsoever.

Any ideas please?

Thanks,

Mike

[Stephenc]

Hi Mike,

Is it server 2003?  I've heard but I'm not completely sure that server 2003 cannot use the ssl connection properly and this is why it is failing to connect.  There may be a patch available from Microsoft.

Thanks,

Steve

[acoysupport]

After 6 years of no problems - since the upgrade to Office 365 all of my BT Connect accounts fail to login/send/receive mail etc.

What do I need to do to correct this please?

Thanks,  A Coy Support

[Stephenc]

Hi Acoy,

If you are using a mail server, we are limited to the support we provide, but check the above post to see if iit is relevant.

If not, you need to update your mail client settings using the relevant guide found here:

http://btbusiness.custhelp.com/app/answers/detail/a_id/18684/~/start-up-guides-for-'bt-business-emai...

If you still have issues with this we may need to check your account, you can contact tech support on 0845 600 7020.

Thanks,

Steve

[acoysupport]

Thank you for your reply.

I have difficulties in that we are a voluntary youth organisation and only work two evenings a week - we are here after your online phone support closes.

Do you have remote/chat support that we could use.

I have followed the setup instructions for Windows 7 Professional and Outlook 2010 Professional - the systems we use and it still doesn't work!!

Is there any way we can opt out of the upgrade and go back to our previous account settings - this is causing no end of problems in that we can't receive all of our mail.

Your assistance is appreciated.

Thank you.  A Coy  Support.

[Stephenc]

Hi Acoy Support,

Our phone support is 24 / 7, we would need to ensure your email has been upgraded, there maybe an issue with your account, but we could doublecheck and resolve this.

There is chat support, but they only work 8 - 5.30.

The instructions should work ok, if you had an address at your business name i.e. info@mydomain.com, then this is likely to be the username post upgrade, also ensure if this is not the case and you are using a btconnect.com email address that the username has the full email address "exampleemail@btconnect.com" not just "exampleemail".

There is no way to opt out of the upgrade, every bt hosted address is being moved across, the upgrade is for improved security, storage and other reasons.

Try logging into http://login.microsoftonline.com

This will tell you if you have the correct username and password.

Thanks,

Steve

[richie]

Hi mikeg and acoysupport..  

The upgrade has just been done to us.  We have an old system that has worked for years and now suspect it is no good due to this upgrade and the need for SSL support.  

I am still looking into this however did you find alternatives or solutions for this problem.

Thanks

Richie